Operational Risk & Business Continuity Manager

About the Position

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is seeking an experienced Operational Risk & Business Continuity Manager to enhance our operational resilience and strengthen our internal control framework. Reporting to the Head of Compliance & Risk, you will play a central part in ensuring that KLx operates in full alignment with the Crédit Agricole Risk Management model.

About the Company

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group’s business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

Responsibilities

Operational Risk Management

• Identify and assess operational risks across processes, products, and business units
• Perform and maintain Risk Control Self-Assessments (RCSAs), including control testing and documentation of risk/control gaps
• Monitor operational incidents and loss events, ensuring root-cause analysis and remediation
• Develop and maintain the operational risk framework, policies, and governance standards
• Track and report Key Risk Indicators (KRIs), producing dashboards and insights for management and committees
• Support business units in documenting processes, risks, and controls, promoting risk awareness
• Review and challenge new initiatives and change activities to ensure risk considerations are embedded
• Follow up on new compliance procedural norms by Crédit Agricole and other applicable regulations and decline them locally ensuring the local procedural repository update
• Monitor non-compliance risks, including policy breaches, regulatory obligations, and adherence to standards
• Support investigations and remediation of compliance breaches, and contribute to regulatory reporting

Business Continuity & Crisis Management

• Lead the development and maintenance of the Business Continuity Plan (BCP)
• Coordinate Business Impact Analyses (BIAs) across departments
• Organize and facilitate crisis-management exercises and scenario testing
• Ensure alignment between continuity plans, IT disaster recovery, and operational processes
• Liaise with the Information Systems Risk Manager, IT Head, CISO, and other relevant stakeholders for risk analysis
• Maintain crisis communication protocols and escalation procedures
• Support rapid response during incidents, ensuring effective coordination and documentation

Governance & Culture

• Promote a strong risk and compliance culture, embedding ethical behavior and accountability across the organization
• Ensure policies and procedures are communicated, understood, and consistently applied throughout all business units
• Strengthen the organizational culture through training and frequent awareness

Requirements

• Masters degree in Management, Economics, Finance
• At least 5 years of experience in operational risk management, business continuity, or related fields in regulated industries (banking, insurance)
• Strong understanding of risk frameworks, business continuity standards, and latest regulatory requirements (e.g., DORA)
• Familiarity with risk management tools and reporting systems
• Excellent analytical, problem-solving, and communication skills
• Ability to work cross-functionally with different stakeholders
• Strong interpersonal awareness and a positive workplace attitude
• Proactive, structured, and comfortable managing multiple priorities
• Working proficiency in English (French is a plus)

We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance
• Hybrid working model, allowing you to combine onsite and offsite work
• Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport
• Canteen facilities (Breakfast + Lunch)
• Parking upon request (option to charge electrical cars)
• Free coffee, hot chocolate, and fruits
• Training (Hard and Soft Skills)
• International environment with more than 15 nationalities
• A people-oriented and friendly working environment

Contract

• Full-time
• Without term

Technologies

• Project Management

Languages

• English - B2