Job Description, Responsibilities & Requirements
About the Position
Operations Associate, Jackpocket
Newburgh, NY
About DraftKings
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.
Responsibilities
- Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
- Keep our systems updated with real-time customer order statuses and tracking information.
- Streamline and organize workflows to meet daily objectives and hit deadlines.
- Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
- Step in to support various operational projects as they arise, contributing to the team’s overall success.
Requirements
- Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
- Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
- Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
- Exceptional customer service, communication, and time management skills.
- Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.
We Offer
- US hourly rate: 17.00 USD, plus benefits as applicable.
- Comprehensive health benefits, including medical, dental, and vision.
- Free access to programs such as free therapy sessions, the Calm App, Virtual Yoga Classes, and more.
- 14 weeks of 100% paid parental leave for all global team members.
- Workplace lactation support and partnership with Care.com for backup childcare.
- Benefits that support family planning, including adoption, surrogacy, and fertility treatments.
- Flexible PTO for employees in the United States.
- Pet insurance to help save on vet expenses.
- Gym reimbursement once you enroll in a health insurance plan.
- Financial planning assistance, including 401(k) matching and programs like Origin Financial.
- Commuter benefits to help lower daily commute costs.
- Tuition reimbursement for eligible team members.
About the Company
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Ready to Own What's Next?
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