Operations Coordinator

About the Position

Operations Coordinator

Hatfield, England, United Kingdom

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About the Role

In order to support the Sales Channels achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customers’ purchase orders on the ‘SAP GUI’ system and System 43, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this, Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full.

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Responsibilities

• Processing customer orders using SAP
• Tracking orders and managing backorders
• Following up deliveries and providing ETA updates
• Acting as a first point of contact for customers, VARs, and Account Managers
• Handling customer calls, emails, and account queries
• Managing returns, damages, invoice queries, and delivery issues
• Working with logistics teams to resolve queries within agreed SLAs

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Requirements

We're looking for someone who is:

• Organised and detail-focused
• Confident communicating by phone and email
• Customer-focused and professional
• Comfortable using IT systems
• Able to manage multiple tasks
• A positive team player with a willingness to learn

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We Offer

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance, and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)

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