Operations Director
Job description
About the Position
Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we’ve built one of the largest AI communities in Europe.
We are looking for an Operations Director to join the client’s team. The operations directorate will be built from scratch. This is a senior build mandate. We are looking for an operator who has consolidated scattered operational functions into a managed directorate before, and who can do it in an organisation that has not previously had documented processes.
Responsibilities
- Build and consolidate the service perimeter.
- Branch network: format, operating standards, cash discipline, limits, service speed.
- Cash logistics and transportation, resource availability across locations.
- Payment infrastructure: consolidation from business lines, legal and electronic rails.
- Customer support, customer experience and the contact centre.
- Define the target operating model for the directorate and build the management team under it.
- Create a single point of resolution for client requests, replacing the current sequential chain of approvals between units.
- Define service levels towards business lines and the commercial function: targets, measurement, impact on remuneration.
- Document and standardise core operational processes where none currently exist.
- Own cost per transaction and the operational cost base.
- Build the performance measurement system for service functions and the reporting behind it.
- Cascade group objectives into operational units.
- Arbitrate priorities between business lines and shared infrastructure.
- Operational readiness for entry into new markets.
- Automation of operational processes together with the product and technology functions.
- Build and develop the operations leadership bench.
Requirements
Must have:
- 5+ years experience leading operations.
- Built an operations function from a low base - not inherited a mature one.
- Consolidated operational functions out of business units into a shared directorate, including managing the political resistance that comes with it.
- Managed a distributed network: branches, service points or regional operations.
- Implemented service levels and performance metrics for internal service functions.
- Documented and standardised processes in an environment where none existed.
- Owned operational cost and unit economics of transactions.
- Working English.
Nice to have:
- Financial services, banking, payments or a retail network with cash operations.
- Experience with cash handling, cash logistics and custody of valuables.
- Operational support of expansion into new jurisdictions.
- Process automation and systems implementation experience.
- A directorate to design and build from the ground up.
- Direct reporting line to the CEO and a seat at the management committee.
- Full authority over the service perimeter and the mandate to consolidate it.
- A visible, measurable problem to solve with clear commercial impact.
We Offer
- Full-time position
- Competitive salary
- Opportunity to work in a leading AI and Data Science company
- Direct reporting line to the CEO and a seat at the management committee
- Full authority over the service perimeter and the mandate to consolidate it
About the Company
Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we’ve built one of the largest AI communities in Europe.
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Data Science UA is a service company with strong data science and AI expertise.We have been developing AI solutions for all kinds and sizes of businesses. Our expertise includes AI software development, computer vision (image recognition), NLP, machine learning, big data, data analytics, data mining, and data visualization.Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe, boasting a network of over 30,000 AI top engineers. Our journey began in 2016 with the uniting top AI talents and organizing the first Data Science tech conference in Kyiv.For over 4 years, we have been at the forefront of establishing AI R&D centers in Europe, catering to esteemed product companies from the USA and the UK.We offer diverse cooperation models, including outsourcing and outstaffing, where we assemble top-notch tech teams of industry experts to craft optimal solutions tailored to your business requirements.At Data Science UA, our core focus revolves around AI consulting. Whether you possess a clearly defined request or just a nascent idea, we are eager to collaborate and explore possibilities together.Additionally, our comprehensive recruiting service extends beyond AI and data science specialists, allowing us to find the best candidate on your request for each level and specialization, bolstering teams worldwide.Together, we can achieve extraordinary milestones for your enterprise. Reach out to us today, and let’s take on this transformative journey hand in hand!