About the Position

Operations Engineer, Intern

Responsibilities

Become the expert in all PPRO products, profoundly understanding our processes and workflows to resolve user issues
Analyzing and improving the PPRO support experience, providing contextual insight regarding users’ experience with support to senior stakeholders
Analyze and optimize our support documentation and processes to enhance users’ experiences and help scale our operations
Work with Engineering and other Operations teams to diagnose and solve technical problems
Develop relationships with users and identify opportunities to improve support and overall experience with PPRO
Eyes on Glass monitoring using PPRO’s extensive Monitoring Tools
Spend the majority of your time troubleshooting complex issues and communicating with PPRO's highest value users, providing a “white-glove” support experience by email, Slack and occasionally by phone

Requirements

Problem-solving mindset with a learning-first approach.
Security awareness in operational contexts.
Curiosity for systems, monitoring, and modern tooling.
Strong written/spoken English communication skills.
Collaborative attitude and adaptability.
Willingness to join a 24/7 shift rotation covering weekends.

Nice to Have

Exhibits an investigative mindset, strategic thinking, great attention to detail, and cross-functional coordination skills
Embodies an empathetic, user-first mindset and embodies PPRO’s operating principles
Programming language Java (preferred)
AWS Cloud knowledge (basic)

We Offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
Learning and Development - We offer a 3,000 BRL annual budget to support your professional growth-because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.
Meal vouchers - BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Transportation Voucher - we will cover your costs of commute!
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
SESC - private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.
Pet-friendly office - Because work is better with your paw-tners by your side

About the Company

At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.

Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.

Our Principles

We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.

Our Commitment to Diversity and Inclusion

Payments only work when they reflect how different people actually pay, and we build teams the same way: our people span more than 50 nationalities, and that mix is exactly what makes us good at this. So if you're reading this and wondering whether you tick every box, apply anyway. We're far more interested in what you'll bring than a perfect match on paper.

We welcome applicants of every background, identity, and experience, and we make sure our hiring process is accessible to everyone. If you need an adjustment at any stage, just let us know: we're happy to help.

A Few More Things

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy.

Operations Engineer, Intern

Job description