Operations Engineer

About the Position

We are seeking an experienced Operations Engineer to join our automotive software company, located in Porto, Portugal. This role is part of a hybrid work model, requiring 3 days per week in the office.

The operations team is responsible for ensuring the reliable performance of business-critical production services and applications, acting as the bridge between IT operations and the factories that depend on them.

Responsibilities

• Monitor the performance and availability of services and applications.
• Investigate and resolve incidents to minimize downtime for critical operations.
• Work with APIs and interfaces to support integration and troubleshooting.
• Query SQL or NoSQL databases to analyze and support operational processes.
• Communicate with business and factory stakeholders to understand and address operational needs.
• Participate in on-call rotations to ensure continuity of critical services.
• Apply basic IT service management, security, and quality assurance practices in daily operations.

Requirements

• Operations experience: 6+ years
• Experience with service and application performance/availability metrics
• Experience with monitoring concepts and tools
• Experience with APIs and related tools
• Experience querying SQL or NoSQL databases
• Strong analytical and problem-solving skills
• Business-driven, proactive mindset
• Good communication skills
• Availability for on-call when required
• Languages:
  • English: C1
  • Portuguese: Required

Nice to Have

• Basic programming background
• Knowledge or experience in AI
• Basic knowledge of IT service management
• Basic coding knowledge or software automation experience
• Basic knowledge of Apache Kafka and Kubernetes
• Basic software quality assurance practices

We Offer

• A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
• A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
• An empowering and respectful work culture enriched with social and learning events.
• A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

About the Company

At KWAN, we ensure that you feel comfortable with the client you’re working for and that what you’re doing aligns with your career aspirations. Our company values a “people first culture” and appreciates your ideas, experiences, and individuality.

What You Can Expect as a KWANer

Respect isn’t optional here

You’re trusted to deliver and supported to speak up.

Dedicated People Experience Partner

Someone accountable for your growth, not your allocation.

Continuous learning, built in

Learning that keeps pace with the systems you build.

Recognition that’s visible

Your impact doesn’t go unnoticed. Through our Rocket Points System, we constantly recognize your contributions.

A culture you can feel

From movie and quiz nights to dinners and our annual summer gathering, we don’t just work together - we build real connections.

Flexible spaces to work your way

Remote-first, with physical hubs when you want connection.

Didn't find your mission yet?

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Tell Us About You

We review every application. If there’s alignment, we won’t let it get lost in a database.