Operations Excellence Manager

About the Position

Operations Excellence Manager

Location: Bangkok, Thailand

Employment Type: Full-time, On-site

Lalamove is revolutionizing the logistics industry by connecting customers and drivers directly through our technology. We offer a fast and convenient way to book delivery and moving services, whether at home, work, or on the go. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods.

Responsibilities

• Driver Acquisition and Onboarding: Maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
• Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust and loyalty with our driver partners across Thailand.
• Leadership and Strategic Oversight: Provide leadership and strategic oversight for the Offline Presence function through the Assistant Manager who manages the team’s day-to-day operations.
• Driver Engagement Initiatives: Guide the team in executing driver engagement initiatives that support Lalamove’s mission of “Painting the Roads Orange,” including vehicle sticker adoption across the driver network.
• Offline Driver Outreach: Oversee the planning and effectiveness of offline driver outreach initiatives to strengthen driver engagement and brand visibility.
• Operational Management: Ensure operational processes related to sticker inventory management, installation activities, and driver engagement programs are well managed by the team.
• Performance Monitoring: Monitor team performance, KPIs, and operational outcomes, and provide direction to the Assistant Manager to continuously improve operational efficiency and impact.
• Process Improvements: Support the Driver Operations Manager in identifying process improvements and operational enhancements for the offline presence and driver benefits programs.

Requirements

• Leadership Skills: Ability to deal with a large and diverse Lalamove community.
• Prioritization and Structured Mindset: Strong sense of prioritization and structured mindset to cover multiple tasks without compromising on quality.
• Integrity: Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data-Driven: Ability to identify leverages and make the best decisions for the business in every situation.
• Communication: Strong communication skills to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.
• Educational Background: Degree holder with at least 5 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment.
• Team Management: Team management experience with at least 3 direct reports, plus experience leading multiple functions/verticals.
• Project Management: Experience in managing complex, cross-functional projects, plus experience working closely with regional or headquarter teams.
• Technical Knowledge: Knowledge and understanding of mobile and web technologies.
• Personal Attributes: Positive & open-minded, result-oriented with strong business acumen.
• Language Proficiency: Good command of both written and spoken English.

We Offer

• Competitive salary
• Opportunity to work in a fast-growing, innovative company
• Be part of a global team with a 'glocal' approach
• Professional development opportunities

About the Company

Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 12-year-old company has reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

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ประกาศความเป็นส่วนตัวของผู้สมัคร

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