About the Position

Operations Excellence Specialist

Sofia, Bulgaria

Full-time

About the Role

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a professional ready to make an impact in a fast-paced environment where quick execution and out-of-the-box solutions truly make the difference. The Operations Manager is a pivotal role at the core of Glovo’s operations, responsible for managing, streamlining, and reviewing the main operational processes at the base of Glovo logistic infrastructure with the final aim of offering the best service on the market.

Responsibilities

Daily management of the main processes at the base of Glovo operations proactively working for improvement and optimization.
Develop processes and long-term projects to improve the efficiency of the operational setup, reporting directly to the Operations Manager and the country leadership team.
Identify industry trends and act proactively to outperform competitors, with a focus on rider experience.
Collaborate with the Operations team to guarantee the best possible user experience and position Glovo as the favorite delivery app for both riders and customers in Bulgaria.

Requirements

University degree in Economics, Engineering, Mathematics, or related fields (a plus).
Previous experience in a fast-paced and demanding environment (e.g., consulting, tech industry).
Experience in the delivery or on-demand industry is considered a plus.
Proficiency with Google Suite (or Microsoft Office).
Based in Sofia or willing to relocate.
Fluency in Bulgarian and English.
Strong analytical skills with a results-oriented, autonomous, and efficient mindset.
Ability to challenge and debate issues of importance to the organization.
Capacity to approach situations from different perspectives and propose creative solutions.
Persuasive communicator, with attention to detail and evidence-based reasoning.
Collaborative and adaptable, with a strong commitment to getting the job done.

We Offer

💪 Top-notch private health insurance to keep you at your peak.

🍔 Glovo free delivery and 40 EUR Food vouchers to satisfy your cravings!

🏊 Co-funded Multisport card to keep you energized.

🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!

👪 Enhanced parental leave.

🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

About the Company

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you, YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Operations Excellence Specialist

Job description