Operations Leader (Mandarin Speaker) - Thailand
Primary stack
Job description
About the Position
We are looking for candidates who are willing to be based in Thailand for a certain period of time. Candidates with experience in tech companies or similar industries are preferred.
Job Purpose
Lead day-to-day operations of MOVA's cashback platform in the Thailand market; owning merchant/platform partnerships, campaign execution, and cross-functional delivery between tech, marketing, and regional HQ.
Responsibilities
- Oversee the daily operations of MOVA's cashback platform in Thailand.
- Manage merchant/platform partnerships and campaign execution.
- Ensure cross-functional delivery between tech, marketing, and regional HQ.
Requirements
- Education: Bachelor's degree in Business, Management, IT, Engineering, or related field.
- Experience: Min. 3 years in operations, with at least 2 years in a leadership/supervisory role. Digital apps, e-commerce, fintech, or marketplace background strongly preferred.
- Technical foundation (mandatory):
- Working understanding of mobile/web app product cycles (release flow, QA/UAT, bug triage, incident escalation).
- Able to read and interpret data; dashboards, funnels, transaction/settlement reports; comfortable with SQL basics, Excel/Google Sheets advanced, and BI tools (Metabase, Looker, Power BI).
- Familiar with API-based integrations and partner onboarding at a conceptual level; able to communicate requirements to engineering without needing translation.
- Understands app KPIs: DAU/MAU, retention, conversion, GMV, take rate, cashback liability.
- Language (mandatory):
- Mandarin - business fluent, spoken and written; required for daily coordination with regional HQ, principals, and Chinese-speaking partners.
- English - business fluent, spoken and written; required for documentation, reporting, and regional stakeholder communication.
- Thai is an advantage.
- Business acumen:
- Understands unit economics of a cashback/commission model; merchant commission, cashback payout, margin, and burn control.
- Able to build and defend an operational budget, forecast volume, and translate business targets into operational plans.
- Basic grasp of contracts, SLAs, and commercial terms with platform partners.
- Mobility (mandatory): Willing and available to be based in Thailand for a minimum committed term (recommend stating 1-2 years), with valid travel documents and eligibility for a Thai work permit.
Nice to Have
- Proficiency in Thai
We Offer
- Opportunity to work in a dynamic and growing fintech company.
- Be part of a team that drives innovation and efficiency in cashback operations.
About the Company
MOVA is a leading fintech company specializing in cashback and commission models. We are committed to providing innovative solutions to our partners and users.
Locations: Indonesia, Thailand
Employment Type: FULL_TIME
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MOVA. Consulting is a strategy and technology consulting firm, dedicated to empowering businesses to achieve their full potential. With a focus on Information Technology and E-commerce, we help organizations navigate complex challenges, drive growth, and improve performance.