Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Operations Manager
West Hartford, CT 06110
Location: On-site
Employment Type: Full-time
About the Company
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Overview
The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience. The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager.
Responsibilities
- Inventory and Ordering: Responsible for inventory, smallwares, ordering of products, training, and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, etc).
- Scheduling and Training: Responsible for scheduling departmental team members appropriately, ensuring the venue is optimally staffed with individuals that embody Level99’s cultural values by continuously training and developing our team.
- Hiring and Onboarding: Managing hiring efforts administratively and in-person; including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding.
- Empowerment and Support: Allows empowerment amongst the staff to help develop each other based on individual strengths. Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors.
- Training Programs: Work with the F&B, Entertainment, and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same.
- Compliance and Safety: Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies. Ensures labor and controllable costs stay consistently within guidelines set by the company.
- Daily Operations: Daily cash management, reconciliation, and audits. Ordering paper products and inventory. Other responsibilities, as assigned.
Requirements
- Flexible Schedule: Ability to work a flexible schedule based on business needs which will include days, nights, weekends, and holidays as well as emergency responsiveness as required.
- Physical Ability: Able to work ten hour-plus shifts, plus ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs. Able to grasp, reach overhead, push, lift, and carry up to 50 pounds.
- Communication Skills: Excellent verbal and written communication skills.
- Organization and Detail: Highly organized with strong attention to detail.
- Integrity and Professionalism: High integrity and professionalism.
- Education: High School education or equivalent.
- Technology: Understands, utilizes, and embraces new technology and its implementation into our operation.
- Attitude: A positive, joyful, upbeat, and energetic attitude – leading by example.
- Training: Ability to train on-site in Greater Boston or Tysons Corner, VA.
Nice to Have
- Experience: Minimum 2 years’ experience working as an Entertainment Venue, Restaurant, or Bar Manager or equivalent in a high-volume entertainment and/or food & beverage business.
- Education: Relevant Education: B.S. in Hospitality Management, or other related degree.
- Certifications: ServSafe, Allergen, and ChokeSaver Certifications.
We Offer
- Professional Growth: Opportunity to grow and develop within a dynamic and innovative company.
- Team Environment: Join a team that values fun, high energy, and a low-maintenance, low-drama work environment.
- Learning Opportunities: Excited to learn on the job and grow with the company.
About the Company
Level99 is an E-Verify employer.