Operations Manager (Creator Agency)

About the Position

Operations Manager (Creator Agency)

We are a Short Form Content repurposing agency actively hiring for a Operations Manager to join our fast-growing, remote-first team in Eastern Europe. This role is pivotal in managing the day-to-day operations of various departments, ensuring smooth functioning and scalability.

Responsibilities

• Run the operating rhythm: Chair weekly management meetings, lead quarterly initiatives, and manage monthly KPI calls.
• Track and improve metrics: Monitor revenue and revenue-per-employee numbers, diagnose trends, and drive improvements.
• Hold departments accountable: Ensure Client Success, Sales, Marketing & Creative, and Hiring meet their KPIs.
• Train and onboard: Personally train and onboard new department heads.
• Approve new hires: Ensure every new hire is justified against the numbers.
• Manage escalations: Protect the founder's time by handling escalations.
• Performance management: Conduct reviews, improvement plans, and firing decisions with full authority.
• Collaborate with finance: Work closely on operational and cost decisions.

Requirements

• Experience: 3+ years as an Operations Manager in a similar or adjacent niche.
• Management: Direct management experience with 4+ reports.
• Skills: Strong process design, SOP writing, KPI dashboard/reporting, people management, conflict resolution, and cross-functional communication skills.
• Self-starter: Ability to run your lane without being chased, take full ownership, and manage through department heads.

We Offer

• Compensation: USD $5,000–$8,000 per month, based on experience, with growth potential.
• Position: Full-time, remote (8 hours a day, 5 days a week).
• Ownership: Real ownership of the business operations, not just a report-and-wait manager.
• Autonomy: Direct line to the founder/CEO, with growing autonomy over time.
• Path to growth: A genuine path to running the business end-to-end as it scales.

About the Company

ExpandMyFans

We are a Short Form Content repurposing agency based in Hong Kong, with a team of 11-50 employees. We are growing fast and have shown strong hiring growth in the past month. Our focus is on Social Media Marketing, Marketing, and Digital Marketing.

Learn more about our mission and values here.