Operations Manager - Entertainment & Restaurant

About the Position

Operations Manager - Entertainment & Restaurant

West Hartford, CT 06110

Level99 West Hartford, CT - coming soon!

About the Role

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience.

Responsibilities

• Inventory and Ordering: Responsible for inventory, smallwares, ordering of products, training, and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, etc).
• Scheduling and Training: Responsible for scheduling departmental team members appropriately, ensuring the venue is optimally staffed with individuals that embody Level99’s cultural values by continuously training and developing our team.
• Hiring and Onboarding: Managing hiring efforts administratively and in-person; including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding.
• Leadership and Development: Allows empowerment amongst the staff to help develop each other based on individual strengths. Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors.
• Training Programs: Work with the F&B, Entertainment, and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same.
• Compliance and Safety: Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies. Ensures labor and controllable costs stay consistently within guidelines set by the company.
• Daily Operations: Daily cash management, reconciliation, and audits. Ordering paper products and inventory. Other responsibilities, as assigned.

Requirements

• Must-Have Skills:

  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends, and holidays as well as emergency responsiveness as required.
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs.
  • Able to grasp, reach overhead, push, lift, and carry up to 50 pounds.
  • Ability to work with all management teams to ensure optimal communication.
  • Ability to work well under pressure in a fast-paced, ever-changing work environment.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to detail.
  • High integrity and professionalism.
  • High School education or equivalent.
  • Understands, utilizes, and embraces new technology and its implementation into our operation.
  • A positive, joyful, upbeat, and energetic attitude – leading by example.
  • Ability to train on-site in Greater Boston or Tysons Corner, VA.

• Desirable Skills:

  • Minimum 2 years’ experience working as an Entertainment Venue, Restaurant, or Bar Manager or equivalent in a high-volume entertainment and/or food & beverage business.
  • Relevant Education: B.S. in Hospitality Management, or other related degree.
  • ServSafe, Allergen, and ChokeSaver Certifications.

We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional growth and development opportunities.

About the Company

Level99 is a unique entertainment and dining experience designed for adults, offering a variety of games, a full-service bar, and an award-winning restaurant. With multiple locations across the United States, Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich. Join our talented team and be part of creating meaningful experiences and hospitality for our guests.

Level99 is an E-Verify employer.