Operations Manager (m/f/d) - NRW

About the Position

Operations Manager (m/f/d) - NRW

• Location: Duisburg, Germany - Dortmund, Germany - Essen, Germany +2 more
• Type: FULL_TIME
• Posted: 2026-09-23

Let’s shoot for the stars:

As Operations Manager (m/f/d) for our properties in NRW and the surrounding region, you will own and shape end-to-end operational performance. This is a highly versatile, hands-on role for a pragmatic operations professional who enjoys being close to the product, managing external service providers across multiple locations, and acting as the trusted local face of Limehome.

Responsibilities

• Operational ownership: Ensure smooth daily operations across our multi-site portfolio by closely coordinating with local teams, service providers, and property managers, supported by regular on-site visits.
• Process & KPI drive: You ensure all properties meet Limehome’s quality standards and monitor KPIs, cost ratios, and P&L metrics to drive operational performance and profitability.
• Pre-opening & go-live: You take part in the pre-opening and go-live phases of new properties, ensuring operational readiness and seamless handovers.
• Supplier & Partner management: Build and maintain strong relationships with key service providers (cleaning, laundry, maintenance, etc.), ensuring service quality, reliability, and continuous improvement.
• Problem-solving & adaptability: Act quickly and pragmatically in dynamic situations, creating or adapting processes on demand and navigating complex operational and stakeholder environments.
• Cross-functional collaboration: Work closely with our international Operations team and internal stakeholders (Guest Experience, Project Development, Expansion, etc.) to improve performance, scalability, and guest experience across markets.

Requirements

• Experience: 3+ years of hands-on experience within operations, multi-site management or the hospitality industry.
• Skills: Strong process orientation and a data-driven mindset, using KPIs and SOPs to maintain high quality standards and drive continuous improvements.
• Communication: Clear, professional, and diplomatic communication skills and confident in building strong partnerships with landlords, suppliers, and key stakeholders, while handling challenging situations or negotiations smoothly.
• Location: Based in Greater Ruhr area or the surrounding area (with flexibility for occasional regional travel), ready to take full ownership of a growing region and ensure high operational performance.
• Attributes: Excellent organizational and multitasking skills, a pragmatic "get-things-done" mindset, strong resilience under pressure and the ability to adapt quickly to shifting priorities under pressure.
• Languages: Very good communication skills in both German (C1) and English (C1).

We Offer

• Hybrid Office Model: Flexible and empowering work environment - you can choose to work 100% from our office or partially from home and the office.
• Visa & Language Support: Support during your visa process and with learning German on every language level after passing your probation period.
• Oneteam: Transparent company culture with team stand-ups, regular All-Hands and suite events (Summer, Wiesn, Christmas).
• Growth and Development: Constant feedback, peer reviews, and exchanges with focus on your development.
• Limitless learning: Possibility to choose an external development format to reach your full potential without budget limits.
• Workation: Chance to work twice per year for up to 4 weeks from a different country in the European Union.
• Sabbatical: After 1.5 years with Limehome, a 3-month sabbatical is offered for travel, spending time with friends, or volunteering.
• Everything for our Limehomies: Focus on physical and mental wellbeing, staycations in our beautiful Limehomes, and many more suite benefits.

About the Company

Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travelers. Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.