Operations Project Manager

About the Position

We are building a B2B iGaming platform, and as an Operations Project Manager at TrueLabel, you will be responsible for coordinating end-to-end delivery across Product, Development, QA, Operations, and other stakeholders.

Your main focus will be ensuring that projects and product initiatives move smoothly from planning and analysis through development, testing, and release. You will manage priorities, timelines, dependencies, risks, and communication across teams while continuously improving delivery processes and operational efficiency.

You will work closely with Product Managers and business stakeholders to translate business priorities into clear execution plans, maintain healthy backlogs and sprints, and ensure high-quality and predictable delivery.

Responsibilities

• Operator Management: owning day-to-day communication with assigned operators, understanding their priorities, requests, current backlog, and ongoing commitments.
• Backlog Management: maintaining operator backlogs, reviewing incoming requests, keeping statuses updated, following up on blocked tasks, and making sure nothing gets lost or stuck.
• Task Management: coordinating the full task lifecycle from initial request and clarification through planning, development, testing, release, and operator sign-off.
• Requirements Coordination: collecting and clarifying requirements with operators and internal teams, ensuring tasks are clear and ready before being passed to development.
• Sprint Coordination: preparing and prioritizing tasks before sprint planning, participating in planning sessions, and following delivery throughout the sprint.
• Cross-Functional Collaboration: working closely with Product, Development, QA, and other teams to resolve blockers and keep everyone aligned on priorities and commitments.
• Delivery Follow-up: monitoring deadlines, task progress, lead time, and idle time and proactively following up when something is delayed or blocked.
• Process Improvement: identifying recurring bottlenecks or inefficient workflows and suggesting improvements to make collaboration and delivery smoother.
• Release Coordination: following tasks through release, communicating results to operators, and collecting their feedback/sign-off.

Requirements

• 2+ years of experience as a Project Manager / Operations Manager / Account Project Manager in iGaming or a similar digital product environment.
• Experience managing multiple stakeholders, requests, and priorities simultaneously.
• Strong understanding of backlog and task management, sprint planning, and software delivery processes.
• Ability to collect, structure, and clarify requirements before passing them to internal teams.
• Strong organizational skills and attention to detail - you notice when tasks are blocked, information is missing, or commitments are at risk.
• Proactive approach: you don't wait for someone to point out a problem and are comfortable following up and driving tasks forward.
• Strong communication and stakeholder management skills.
• Ability to manage operator expectations and handle challenging conversations when priorities or timelines change.
• Experience working with Jira, Service Desk, Confluence/Notion, Slack, or similar tools.
• English level Upper-Intermediate+.

Nice to Have

• Experience with B2B iGaming platforms, online casino, operators, or white-label solutions, as well as an understanding of how casino brands and their back-office systems work.

We Offer

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.