Operations Specialist (Bangkok Based - Relocation Provided)
Primary stack
Nice to have's
Job description
About the Position
Operations Specialist (Bangkok Based - Relocation Provided)
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
As an Operations Specialist, you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the different parts of their partner journey - from sign-up, onboarding, and payouts to optimizing our internal and external partner Knowledge Center.
Location: Bangkok, Thailand (with relocation support provided)
Responsibilities
- Support: Handling of operations tickets inbound from our Commercial team and Partners and other internal stakeholders (can include Tech/Product, Finance, and CEG teams, etc.)
- Projects: Innovate existing processes by initiating and driving medium-sized projects to improve efficiency, quality, and/or Partner experience
- Coordinate with the Legal, Privacy and Fraud, Finance, and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
- Apply critical thinking and independently drive improvements across the team
- Share knowledge and best practices across teams, both centrally and in the regions
- Creating and documenting the processes to be followed by the commercial teams and operational teams
- Handling of ticket inbound from Partners (Self Serve)
- Maintaining high service levels according to set SLAs
- Provide peer training and support to newly onboarded members of the team
Requirements
- Operational & project leadership: 3+ years' experience in Global Operations (preferred), with a strong operational mindset and a track record of leading cross-functional initiatives from planning through execution.
- Analytical and commercially minded: Results-driven, with strong analytical skills, excellent attention to detail, and a critical mindset.
- Organised and adaptable: Able to manage multiple, competing projects to deadlines and thrive in a fast-paced, ambiguous environment, with a high ability to learn quickly.
- Excellent communicator and relationship builder: Fluent in spoken and written English, able to explain complex problems simply to senior stakeholders, manage expectations, and secure internal resources, with high integrity and a strong customer service ethos.
- Proactive owner: Independent, self-motivated, and willing to "Be Brave and Own It", while holding yourself and your colleagues to high standards.
Nice to Have
- Analytical & project skills: Able to build, interpret, and act on reports, with good project management skills.
- Systems proficiency: Experience with Microsoft Word, Excel, MySQL, and Salesforce or other CRM/ticketing systems.
- Technical knowledge: SQL knowledge, particularly valuable for Payments and Product roles, plus product or tech experience for Product.
- Function-specific background: A legal background for Contracting, or commercial and analytical skills for Partner roles.
We Offer
- Competitive salary
- Relocation support
- Opportunity to work in a dynamic and innovative environment
- Professional development opportunities
About the Company
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
Discover more about working at Agoda
Equal Opportunity Employer
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
© Agoda. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.