Operations Specialist (Chinese Speaking with HSK/TOCFL certificate) (GBS Specialist)

About the Position

Operations Specialist (Chinese Speaking with HSK/TOCFL certificate) (GBS Specialist)

We are seeking a Chinese-speaking Operations Specialist with HSK/TOCFL certification for a full-time role in the GBS team in the Philippines, focusing on document review and client support.

Responsibilities

• Review of documents in accordance with provided Work Instructions
• Process report packs in SGS BA systems
• Generate and issue certificates
• Check submitted documents and issue invoice to clients
• Perform administration tasks in an efficient and accurate manner

Specific Responsibilities

• Create review plans and perform administrative review of report packs (including raising queries, entering closed and new CAR information as appropriate).
• Ensure client visit dates are received in accordance with the planning schedule and update the system with scheduled dates and allocated auditors.
• Deal with queries and monitor submission of relevant information and documents to complete transaction entries in the CBE systems in a timely manner.
• Generate Certificates once Certification Decision is made.
• Update the system with appropriate information related to concession, suspension, cancellation, and withdrawal of certifications after approval.
• Review submitted documents and information and issue invoice to clients.
• Validate invoice entries with BOSS application reports.
• Provides suggestions on process improvements.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensure compliance with the Company’s guidelines and procedures and with the Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives.

Requirements

• Graduate of Bachelor’s Degree
• Minimum of 2 years experience in back office activities with the ability of collecting, organizing, analyzing and processing data in a variety of IT applications
• Adept at queries, report writing and presenting findings
• Desirable but not a must: Have experience in certification and SGS CBE IT tools (Certnet, Applaudd)

Skills

• Outstanding sense of organization, detail-oriented and meticulous
• Strong analytical skills with ability in managing and processing data
• Ability to produce clear and organized reports and e-mail/correspondence
• Must possess good oral and written communication skills in English and Chinese (at least passed HSK or TOCFL Level 4)
• Customer focus, delivery and results oriented
• Adaptable to change and works well under pressure
• Team player and able to work with minimum supervision

We Offer

• Competitive salary
• Full-time position
• Opportunity to work with a global leader in testing, inspection, and certification

About the Company

SGS is a global leader in testing, inspection, and certification, helping companies ensure quality and compliance. The GBS team in the Philippines provides operational support to international affiliates.

Job Location

Philippines