Operations Supervisor, Jackpocket

About the Position

We are seeking an Operations Supervisor for our lottery courier product, Jackpocket, to lead a team and ensure smooth ticket processing.

Responsibilities

• Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.
• Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks.
• Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
• Accurately and promptly handle the redemption of high-value lottery tickets.
• Manage inventory and ensure office supplies and equipment are ordered as needed.

Requirements

• Availability to support a continuous operation including nights, weekends, and holidays.
• A commitment to promoting safety, efficiency, and adherence to industry regulations.
• Ability to promote a positive work environment through strong leadership and problem-solving skills.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Leadership experience in recruiting, hiring, training, and motivating employees.
• Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

We Offer

• Competitive hourly rate of $23.08 - $28.85 USD, plus bonus, equity, and benefits as applicable.
• Comprehensive health benefits, including medical, dental, and vision plans.
• Free access to programs such as free therapy sessions, Calm App, Virtual Yoga Classes, and more.
• 14 weeks of 100% paid parental leave and workplace lactation support.
• Range of benefits that support family planning.
• Flexible PTO for employees in the United States.
• Pet insurance to help save on vet expenses.
• Gym reimbursement for part of your gym membership.
• Financial planning assistance, including 401(k) matching and programs like Origin Financial.
• Commuter benefits to help lower costs on your daily commute.
• Tuition Reimbursement Program for eligible team members.

About the Company

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.