About the Position

Operations Supervisor, Jackpocket

Location: Tempe, AZ

Type: Customer, Full-time

About DraftKings

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As an Operations Supervisor, you'll lead a team at the heart of our innovative lottery courier product, Jackpocket. You'll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You'll shape key decisions on personnel management, process development, and operational improvements to maintain excellence. In this fast-growing industry, your leadership will directly impact and elevate the digital lottery courier experience for our customers.

Responsibilities

Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.
Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks.
Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
Accurately and promptly handle the redemption of high-value lottery tickets.
Manage inventory and ensure office supplies and equipment are ordered as needed.

Requirements

Availability to support a continuous operation including nights, weekends, and holidays.
A commitment to promoting safety, efficiency, and adherence to industry regulations.
Ability to promote a positive work environment through strong leadership and problem-solving skills.
Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
Leadership experience in recruiting, hiring, training, and motivating employees.
Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

We Offer

Competitive hourly rate: $23.08 - $28.85 USD
Bonus, equity, and benefits as applicable
Comprehensive health benefits, including medical, dental, and vision
Free access to programs such as free therapy sessions, Calm App, Virtual Yoga Classes, and more
14 weeks of 100% paid parental leave
Pet insurance to help save on vet expenses
Gym reimbursement for part of your gym membership
Financial planning support, including 401(k) matching
Commuter benefits to help save money on your daily commute
Tuition reimbursement for educational courses related to your position

About the Company

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.

Operations Supervisor

Job description