About the Position

Operations Supervisor | Careers at DP World

Operations Supervisor

On-site Full-time

Back To Careers

02 Oct 2026

Closing date TBC

Operations - Marine United Kingdom

The Customer Operations Supervisor is responsible for overseeing the safe, efficient, and professional delivery of daily port and customer service operations. The role leads frontline teams, coordinates vessel turnarounds, manages operational resources, and ensures excellent customer service standards are always maintained. The postholder will monitor performance, support staff development, manage operational disruptions, and ensure compliance with health and safety, security, and company procedures. Working closely with internal departments, ferry operators, contractors, and external stakeholders, the Customer Operations Supervisor plays a key role in delivering a safe, reliable, and customer-focused operation.

Responsibilities

Supporting the Cluster Port Manager with port projects
Overseeing annual leave
Overseeing mid and end of year reviews
Coordinating sickness review meetings

Requirements

Demonstrates strong leadership skills and leads by example, creating a positive and productive working environment.
Possesses excellent communication and interpersonal skills, with the ability to engage effectively with colleagues, customers, and stakeholders.
Can make confident decisions and remain calm under pressure in a fast-paced operational environment.
Has the ability to motivate, develop, and manage team performance while addressing issues professionally and fairly.
Is highly organized, proactive, and committed to maintaining safety, compliance, and high operational standards.

Nice to Have

Full UK Driving license
Right to work in the UK
Able to obtain security clearance

We Offer

Opportunity to work in a dynamic, forward-thinking team
Commitment to diversity and inclusion
Professional development opportunities

About the Company

At P&O Ferries, we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with. When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.

#pando

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

If you have further questions, then please reach out to the hiring manager Miki Lock for an informal discussion.

Operations Supervisor

Job description