Job Description, Responsibilities & Requirements
About the Position
Operations Support – Global Loyalty
We are seeking an Operations Support – Global Loyalty professional to join ING Bank in Amsterdam, Pays-Bas. In this role, you will play a pivotal role in ensuring the smooth operational, financial, and commercial functioning of ING’s Loyalty propositions (including ING Punten, Dealwise, and Beyond Banking partnerships).
Responsibilities
Operational Ownership & Coordination
- Act as first point of contact for operational escalations coming from Customer Service
- Coordinate and align daily operations with warehouse & fulfilment
- Own and optimise administrative and operational processes, including returns and exception handling
- Manage user access and authorisations in operational systems and admin portals
- Ensure First Time Right (FTR) handling of customer issues and operational corrections
Financial Administration & Invoicing
- Own end-to-end invoice validation and processing for suppliers and logistics partners
- Check monthly invoices for correctness and maintain financial overviews
- Prepare and manage PO budgets on an annual basis
- Monitor invoice and PO status in finance systems (e.g. eProfit) and follow up on outstanding items
- Prepare and issue credit notes where required
- Act as operational liaison with Finance and Business Support
Commercial Support
- Support category management for selected (non-key) partners
- Coordinate onboarding of new suppliers, including:
- Contract setup
- System and process alignment
- Internal stakeholder coordination
- Prepare supplier and performance updates (sales, conversion, stock, margin)
- Analyse assortment performance, including sales, conversion, inventory, and margin
- Review and approve price changes in line with agreed governance
Reporting & Analytics
- Prepare and maintain monthly operational and performance reports
- Provide insights on stock levels, logistics flows, and financial performance
- Support forecasting activities (short-term and annual)
- Translate operational data into clear insights for stakeholders
Marketing & Campaign Alignment
- Align with Marketing on campaign planning and communication
- Support execution of campaigns from an operational readiness perspective
- Ensure product availability, pricing, and fulfilment are aligned with campaigns
Relationship & Event Coordination
- Support the annual organisation of the ING Loyalty Relatiedag
- Coordinate internal and external stakeholders involved in Loyalty events
- Contribute ideas and execution support for customer-facing initiatives
Requirements
-
Core Skills:
- Financial Administration
- Invoice Validation
- Operational Coordination
-
Secondary Skills:
- Analytical Skills
- Communication Skills
-
Experience & Background:
- Several years of experience in operations, commercial support, category management, or supply chain–related roles
- Strong affinity with financial administration and invoicing processes
- Experience working with external suppliers and logistics partners
- Comfortable operating in a complex stakeholder environment
We Offer
- Salary: €4.757 - €7.721 per year
- Location: Amsterdam, Pays-Bas
- Work Arrangement: Hybrid
- Benefits:
- A salary indication tailored to your qualities and experience
- 36 or 40 hour workweek
- 25 - 28 vacation days depending on contract hours
- Attractive pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About the Company
At ING, we aim to unlock the full potential of our employees through an inclusive culture where everyone can develop and make an impact on our customers and society. We prioritize diversity, equity, and inclusion and are committed to providing an equitable and accessible application and interview process. Learn more about our commitment to diversity, inclusion, and belonging.
Apply Now
Upload your CV and motivation letter by clicking the “Apply” button.
Procedure
Multiple interview steps involving various business stakeholders will be part of the selection process.
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you.