Operations Support Intern
Primary stack
Nice to have's
Job description
About the Position
Operations Support Intern
Location: Plano, TX
Duration: 12 weeks
Start date: May 25th, 2027
Please upload your unofficial transcript when applying.
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.
About the Opportunity
We are looking for a Operations Support Intern to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands-on experience in network monitoring, incident response, and service assurance while learning how large-scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.
Responsibilities
- Work to develop automation of maintenance tasks using programming languages (Python, Linux Bash scripting, Groovy, and Java) and DevOps pipelines
- Participate in building Artificial Intelligence use cases to turn operations from reactive to predictive
- Assist in monitoring network alarms and events using operational tools; help classify and escalate issues to appropriate teams
- Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision
- Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination
- Help analyze logs, alarms, and performance metrics to identify potential service issues
- Support controlled remote access activities and change management processes following established procedures
- Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting
- Work with engineering, security, and service teams to understand how issues are resolved and services restored
- Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency
Requirements
- Currently pursuing a Bachelor’s or Master’s degree in: Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
- Core Skills:
- Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
- OSI model concepts
- Familiarity with Linux or command-line environments
- Programming language: Python, Linux Bash scripting, Groovy, and Java
- Understanding of REST APIs, JSON, and authentication (OAuth2, tokens)
- Basic familiarity with Linux command line and Git (branching)
- Strong analytical and problem-solving skills
- Ability to document findings clearly
- Clear written and verbal communication
Nice to Have
- Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects
- Experience with monitoring tools or ticketing systems (academic or lab exposure is fine)
- Understanding of virtualization or cloud fundamentals
- We value curiosity and eagerness to learn
- Strong teamwork and communication skills
- Analytical thinking and structured troubleshooting approach
- Ability to manage multiple tasks and meet deadlines
- Willingness to follow established operational and security procedures
Eligibility Requirements
- 2.7+ GPA on a 4.0 scale or equivalent
- Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the internship
- Available for a full-time internship for 12 weeks
Why Join Ericsson?
At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens Once You Apply?
Click here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives, and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties, and skills required for this position, and you may be required to perform additional job tasks as assigned.
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Over the past 140 years, Ericsson has been at the forefront of communications technology. Today, we are committed to maximizing customer value by continuously evolving our business portfolio and leading the ICT industry.We are a global leader in delivering ICT solutions. In fact, 40% of the world’s mobile traffic is carried over Ericsson networks. We have customers in over 180 countries and comprehensive industry solutions ranging from Cloud services and Mobile Broadband to Network Design and Optimization.Our services, software and infrastructure — especially in mobility, broadband and the cloud — are enabling the communications industry and other sectors to do better business, increase efficiency, improve user experience and capture new opportunities.Ericsson has one of the industry’s strongest patent portfolios with a total count of over 39,000. R&D is at the heart of our business and approximately 23,700 employees are dedicated to our R&D activities. This commitment to R&D allows us to drive forward our vision for a Networked Society — one where everyone and everything is connected in real time — enabling new ways to collaborate, share and get informed.