About the Position

Operations (Team) Lead

MRM COEX • Bucharest, Romania

ID 6381

Following the recent acquisition of IPG by Omnicom, MRM Delivery Romania is partnering closely with RAPP to build expanded capabilities across the network. This position is advertised under MRM, will work directly in support of the RAPP team, and reflects the ongoing integration of both organizations.

Responsibilities

As the Operations Lead, you will establish the operating model and ways of working for the Experience Center Romania, ensuring we deliver high-quality, efficient services to our European markets.

Work closely with the Managing Director in business support and management
Lead and inspire the wider team, maintaining strong culture and direction
Operationalize client campaign plans and ensure timely delivery across all stakeholders
Manage campaign budgets and financial forecasts to ensure profitable delivery
Audit workflows and define best-in-class ways of working across the Experience Centre
Bring your knowledge and experience to support the Romania Experience Center and the Global Leadership team when other opportunities are identified

Operations Management & Client Success

Build deep partnerships with client and wider agency leadership, to help shape the Experience Centre vision and success, and translate this into a successful Ops roadmap
Collaborate with global x-ops to implement optimized operating models & identify new opportunities for continuous improvement.
Enforce standard operating procedures across briefing, planning and localization, to be reviewed and improved on a quarterly basis.
Serve as the internal client for delivery teams-set expectations, review WIP, and ensure outcomes meet scope, timings, and compliance requirements.
Act as escalation point and fixer for client issues. Many client issues create opportunities for incremental services; identify and convert these.
Ensure highest quality of Client Service standards from everyone at the agency

Commercial Management

Develop team resourcing plans to ensure we are correctly resourced to meet client needs profitably
Work with the Campaign Lead to manage workload and tasks assignment to meet deadline and quality targets
Own and manage daily finance streams with clients and internal stakeholders.

Project & Technical Delivery

Partner with colleagues in product management and programme delivery to ensure your clients have effective and achievable delivery plans
Inspire and educate your colleagues on the challenges and opportunities your clients have
Identify when to bring in the agency specialist resources
Capture and document new client requirements. Brief detailed requirements to the agency teams.
Act as internal client for delivery teams. Review work-in-progress tasks, provide detailed feedback
Assist clients with development of system implementation plans. Schedule and deliver training sessions
Manage issues & escalations to keep things moving smoothly.

Requirements

Strong stakeholder management, negotiation, and problem-solving skills; thrives under pressure and deadlines.
Ability to work under pressure and meet deadlines in a fast-paced creative and production environment.
Excellent written and verbal communication skills with strong interpersonal skills to interact effectively across all levels and disciplines
Effective negotiation and problem-solving skills required.
Highly organized with a keen sense of attention to detail, and unfazed when working towards deadlines.
Proven financial acumen – experience with budgeting, forecasting, and P&L responsibility and commercial rigor.
10 years’ experience in the field.

Education and Other Requirements

Overall experience of 10 years in Advertising / Marketing
University or College degree/diploma in Media, Marketing, Business, Project Management or related field
Proven Operations and Process improvements experience, alongside direct client service experience
Demonstrated supervisory, delegation and strong mentorship skills
Proven track record of client and team success

We Offer

Be part of a dynamic, multi-ethnic team with flexibility to develop in a supportive can-do environment.
Competitive salary
Opportunity to grow with us as we scale across Europe
Inclusive and flexible employer understanding unique requirements and needs

About the Company

At MRM, we help businesses grow meaningful relationships with people through the power of data, strategy, creativity, and technology.

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Operations (Team) Lead

Job description