About the Position

Oracle Tech Support Team Member (Fusion Financials & EBS R12 )

Noida, Uttar Pradesh, India

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.

The world is how we shape it.

Responsibilities

The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications. This includes:

Troubleshooting issues
Performing system enhancements
Supporting end-users
Ensuring smooth functioning of financial and associated applications

Requirements

Experience: 4 to 6 Years
Education: B.E./ B.Tech./ BCom/MBA
Location: Noida / Pune / Chennai
Key Skills:
- Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 – at least 2 Modules)
- Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS)
- Familiarity with key Oracle modules such as P2P, O2C, and GL
- Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management)
- Experience with ticketing systems of any ITSM tools
- Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts
- Ability to communicate effectively with business users and technical teams
- Analytical and problem-solving skills with attention to detail
- Comfortable working in UK shifts (1:30 to 10:30 PM / 2:30 to 11:30 PM)

Nice to Have

Incident Management
Problem Management
Change Management
Scripting

Soft Skills

Strong interpersonal and communication skills both verbal and written
Ability to work independently and within a team environment
Proactive and customer-focused mindset
Effective time management and ability to prioritize tasks in a dynamic environment

We Offer

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

About the Company

Sopra Steria is a major Tech player in Europe with 50,000 employees in nearly 30 countries. Recognized for its consulting, digital services, and solutions, Sopra Steria helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach.

Oracle Tech Support Team Member (Fusion Financials & EBS R12 )

Job description