Order Management Coordinator

About the Position

Neros is a defense technology company rebuilding America’s drone industrial base. We design and manufacture high-performance unmanned systems that are tested in combat, iterated at startup speed, and built at massive scale. Our team culture is fast, hands-on, and obsessed with closing the gap between design and deployment.

We are currently seeking an Order Management Coordinator to join our team in Torrance, California, United States. This role will support the administration and execution of customer orders from receipt through fulfillment.

Responsibilities

• Own the entry, maintenance, and administration of customer sales orders within NetSuite
• Review incoming customer purchase orders and supporting documentation for completeness prior to order acceptance and entry
• Coordinate the internal PO and contract review process across required functional stakeholders
• Verify incoming contractual requirements against established FAR/DFARS compliance matrices and internal review procedures, escalating exceptions to the appropriate functional owner
• Process and track customer order changes, contract modifications, delivery-date changes, part-number or revision updates, address changes, and supporting documentation
• Maintain accurate and current sales order records, customer documentation, and order-related files
• Monitor open orders, required actions, delivery commitments, and outstanding dependencies through fulfillment
• Work closely with Production, Supply Chain, Program Management, and other internal teams to maintain accurate order and delivery status
• Provide routine order status and delivery updates to customers as required
• Identify order discrepancies, missing information, conflicting requirements, or potential fulfillment issues and drive resolution with the appropriate internal stakeholders
• Ensure required internal reviews and approvals are completed prior to order acceptance or implementation of material order changes
• Support coordination between order entry and fulfillment teams when product revisions, inventory allocations, or other order-specific requirements necessitate updates
• Maintain clear visibility of open actions, changes, and customer commitments associated with assigned orders
• Support continuous improvement of order management processes, workflows, reporting, and internal controls as order volume scales

Requirements

• 2+ years of experience in order management, sales operations, customer operations, contract administration, program coordination, inside sales, or a similar coordination/operational role
• Experience with sales order entry, order maintenance, and order tracking within an ERP, CRM, or order management system
• Experience reviewing and processing customer purchase orders, order changes, delivery requirements, and supporting order documentation
• Experience coordinating across multiple functions such as Sales/Business Development, Program Management, Production, Supply Chain, Finance, or Operations to support order execution
• Experience managing multiple concurrent orders, priorities, deadlines, and open actions in a detail-oriented environment
• Experience providing customer-facing communication, including order status, delivery updates, or resolution of routine order-related issues
• Proficiency with Microsoft Excel and standard Microsoft Office applications

Nice to Have

• Experience with NetSuite or a similar ERP platform
• Experience within aerospace, defense, manufacturing, hardware, or another complex product environment
• Familiarity with Government purchase orders, FAR/DFARS requirements, or Government contracting processes
• Experience working in a fast-paced startup, rapid-growth, or high-volume order environment

We Offer

• Competitive salary range: $82,000 – $114,500 USD
• Equity grants as part of Neros' total compensation package
• Full-time employment with a fast-paced, hands-on team culture

About the Company

Neros is a defense technology company dedicated to rebuilding America’s drone industrial base. We are committed to delivering high-performance unmanned systems that are tested in combat, iterated at startup speed, and built at massive scale. Our team culture is fast, hands-on, and obsessed with closing the gap between design and deployment.

We’re an equal opportunity employer. We welcome all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.