Order Management Specialist

About the Position

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. We are currently searching for an Order Management Specialist in our Burlington, Massachusetts office. This is a hybrid position (expectation of 3 days in-office). As an Order Management Specialist, you will be responsible for having an in-depth knowledge of Company products and services in order to effectively manage all customer purchase orders. With the ability to effectively communicate and understand the needs and wants of the customer, Order Management will ensure solid communication to ensure the customer’s complete satisfaction.

Responsibilities

• Support sales teams to meet sales targets quarterly and yearly including entry of sales orders, tracking customer deliveries, and other duties as required to support the sales.
• Work with Sales, Accounting, Shipping, and other departments internally to solve Customer issues.
• Assisting in customer orders and general information.
• Overcome technical and business objections of prospective customers.
• Emphasize salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimate date of delivery to customer, based on knowledge of company production and delivery schedules.
• Build and maintain customer relationships.
• Enter new customer data and other sales data for current customers into computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems.
• Collections of bad debt with customers.

Requirements

• High school diploma and 2-3 years of experience, or equivalent combination of education and experience.
• Strong attention to detail and organization skills.
• Excellent time management and multi-tasking.
• Be able to work in fast-past, high volume capacity.
• Maintain positive, professional attitude at all times.
• Experience in MS Office (Word, Excel, Outlook, PowerPoint).
• SAP/Salesforce experience desired.
• Must be flexible, self-motivated, have a take charge attitude and prioritize tasks from a variety of supervisors.
• Customer focused.

We Offer

• Competitive salary: $70,000 - $85,000 base salary with our annual performance bonus plan.
• Benefits package: Health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, Employee Assistance Programs, and tuition reimbursement.
• Paid time off: Holiday pay and a generous paid time off plan.

About the Company

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms, and laboratories to airports, the Arctic, and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together, and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [email protected].

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.