Outbound Communication Specialist (English)

About the Position

GG.BET is a product IT company where technology, sports, and entertainment converge. Our Customer Success Team builds user trust and enhances the brand through exceptional customer experience. Join us as an Outbound Communication Specialist to develop your interaction skills and handle unique cases!

Responsibilities

• Work with clients to increase their loyalty.
• Handle customer retention and outreach.
• Communicate with the customer base via outbound phone calls.
• Conduct direct sales and provide information.
• Address objections/complaints and resolve customer issues.
• Compile written reports, track the status of your customer base, and meet KPI plans.

Requirements

• English proficiency at Upper Intermediate level or higher.
• Proficient PC skills.
• Ability to handle large volumes of information and a willingness to learn.
• Skill in finding approaches to different people and effectively resolving conflict situations.
• Communicative, stress-resistant, and customer-oriented.

Why Join Us?

• Stable Business Environment: GG.BET is a reliable company with transparent commitments and a responsible approach to partnerships.
• Ukrainian Market: GG.BET is a key player in the industry and is rapidly growing in the Ukrainian market.
• Large-scale Partnerships: GG.BET is the title sponsor of the NAVI esports club and FC Dynamo Kyiv.

We Offer

Comfortable Working Conditions

• Office in Kyiv, remote, or hybrid work options. If you drive, we offer a free parking space in the business center.

Quality Time Off

• 20 paid vacation days.
• 17 sick days and 5 mental recovery days annually.
• Holidays on public holidays-every weekday holiday is a day off for us.

Benefits and Team Activities

• Medical insurance or a benefit cafeteria with a fixed annual budget.
• Anniversary gift.
• A day off on your birthday.
• 3 family days for weddings and 3 family days for the birth of a child.
• Team-building activities twice a year.

Development and Career

• Internal rotation and promotion programs for your vertical and horizontal growth within the company.
• Personal Development Plan to enhance your skills and competencies.
• Coverage of professional training and foreign language learning within the benefit cafeteria.

Quality Onboarding

• A clearly defined onboarding plan-your personal action map for the probation period.
• Regular meetings with your manager and Talent Partner for a comfortable adaptation.

Join Us

Let's develop an amazing product together!

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