Tech Stack
Communication
Job Description, Responsibilities & Requirements
Description language:
About the Position
Outbound Communication Specialist (UA)
GG.BET is a product IT company. Our foundation is technology, sports, and entertainment. We are building a bright brand and creating a service that sports and esports fans choose.
The Customer Success Team at GG.BET is a team that builds user trust. We always find solutions and strengthen the brand through quality customer experience.
Do you want to develop interaction skills and experience in solving non-standard cases? Join the team as an Outbound Communication Specialist!
Responsibilities
- Communication with the customer base through outbound phone calls.
- Direct sales and information provision.
- Handling objections/complaints and working with customer issues.
- Compiling written reports, tracking the status of your customer base, and fulfilling the KPI plan.
Requirements
- Fluent in Ukrainian.
- Proficient in PC usage.
- Ability to work with large volumes of information and willingness to learn.
- Ability to find an approach to different people and effectively resolve conflict situations.
- Communicative, flexible, and stress-resistant.
We Offer
Comfortable Conditions for Productive Work
- Office in Kyiv, remote, or hybrid-your choice. If you drive, we offer a free parking space in the business center for your car.
Care for Quality Rest
- Paid 20 working days of vacation.
- 17 sick days and 5 days for mental recovery each year.
- Holidays on public holidays-every weekday holiday is a day off for us.
Benefits and Team Activities
- Medical insurance or benefit cafeteria with a fixed annual budget.
- Anniversary gift.
- Day off on your birthday.
- 3 family days for a wedding and 3 family days for the birth of a child.
- Team-building activities twice a year.
Development and Career
- Internal rotation and promotion programs-for your vertical and horizontal development in the company.
- Personal Development Plan for developing your skills and competencies.
- Coverage of professional training and foreign language learning within the benefit cafeteria.
Quality Onboarding
- Clearly defined onboarding plan-your personal action plan for the trial period.
- Regular meetings with your manager and Talent Partner for comfortable adaptation.
About the Company
Join us-let's develop a cool product together!