Tech Stack
NegotiationMarketingSales
Job Description, Responsibilities & Requirements
About the Position
Help Customers from Anywhere in the World
We are seeking an Outbound Recovery & Sales Specialist for a Health & Wellness E-Commerce Company. This role is remote and focuses on reconnecting with customers through calls and follow-ups, turning abandoned carts and cancellations into renewed subscriptions. If you are energized by outbound conversations and driven by results, we want to hear from you!
Responsibilities
- Conduct outbound phone calls as the primary channel, reinforced by strategic follow-up emails, to convert leads into sales.
- Own win-back campaigns specifically targeting abandoned carts and failed payment/cancelled subscription accounts.
- Focus relentlessly on revenue-based performance metrics, driving toward a weekly benchmark of 60–70% recovery on reached customers.
- Accurately navigate restricted BOSS (ERP) lead lists to capture customer pain points and pitch tailored subscription solutions.
Requirements
- 2–4 years of experience in Outbound Sales, Telemarketing, or Revenue Recovery roles.
- Prior exposure to subscription models and retaining subscription customers is highly preferred.
- Resilience, persuasive negotiation tactics, and a consultative sales approach.
- High autonomy to self-manage outreach cadences according to data-driven peak conversion windows.
Nice to Have
- Experience working with Shopify checkout flows and recovery automation.
We Offer
- Starting Salary: $800 USD/month
- Working Condition: Full-time
- Schedule: Shift flexibility is required. Working hours will be dynamically adjusted and tuned to the highest-converting windows (typically aligning with late afternoon US timezones).
About the Company
Join our team as an Outbound Recovery & Sales Specialist for a Health & Wellness E-Commerce Company, focusing on converting abandoned carts and cancellations into renewed subscriptions.
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED