PAM AI Lead

About the Position

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The PAM AI Lead is a newly created role within the Player Account Management department, established to drive the execution of our AI strategy. You will capture the AI needs of the organisation and ensure that our offering of tools, training, and best practices enables PAM to excel in an increasingly AI-driven landscape.

Responsibilities

• Be accountable for the execution of the AI strategy in PAM, driving outcomes, adoption, and continuous improvement
• Own the AI tool offering for PAM, ensuring the needs of the organisation are understood, documented, and met with the right solutions
• Set goals and KPIs for AI usage and outcomes within PAM, tracking data on costs, adoption rates, and productivity improvements
• Act as the primary point of contact for all AI-related questions and suggestions - both within PAM and across other Tech departments - driving common agendas and joint evaluations
• Build and enable a community of internal AI ambassadors and technical experts, fostering an AI-first culture that inspires, trains, and supports all team members
• Run trials and assess new tools, maintaining market awareness and distinguishing between hype and realisable value
• Own a PAM catalogue of approved and recommended MCPs and Skills, keeping it current and relevant
• Safeguard AI tool usage in collaboration with Group Security, maintaining a healthy balance between productivity and security
• Organise Geek Sessions and other training initiatives to build AI capability across the department
• Collaborate cross-functionally with other Tech departments to share lessons learned and run joint efforts

Requirements

• Strong understanding of AI - its opportunities, risks, and practical applications in a business context
• Data-driven mindset - comfortable setting metrics, tracking adoption, and using evidence to drive decisions
• Market awareness - you keep a keen eye on AI developments and can separate meaningful trends from noise
• Stakeholder management - able to engage, influence, and collaborate across teams at all levels
• Change leadership - comfortable driving cultural and operational change in a complex organisation
• Security-conscious - understands the trade-offs between productivity and risk, and navigates them confidently
• Highly organised - capable of managing multiple workstreams, priorities, and stakeholders simultaneously
• Curious and proactive - always looking for the next opportunity to empower colleagues and improve outcomes

We Offer

• Full-time, Permanent position
• Opportunity to work in a dynamic and innovative environment
• Be part of a leading betting and gaming operator in Europe

About the Company

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand.

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity, or disability.

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