Panel Relations Coordinator II (Field Service / Sales - Mandarin)

About the Position

Panel Relations Coordinator II (Field Service / Sales - Mandarin)

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. We are currently seeking a Panel Relations Coordinator II to join our team, focusing on building and maintaining trusted relationships with panel households and participants.

Responsibilities

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods, explaining Nielsen’s research purpose.
• Build and maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts, and escalation paths and manage complex panel relationships and escalations.
• Maintain accurate household details, demographics, consent records, and interaction history in designated systems.
• Provide first-level support on equipment and procedures; escalate technical issues to Field or Technical teams.

Requirements

• Minimum SPM, STPM, certificate, diploma, or equivalent.
• 1–3 years of experience in customer service, sales, call center, field operations, market research, or public-facing roles.
• Malaysian citizenship.
• Able to make difficult decisions within policy.
• Willingness to travel regularly across assigned territories for field-based work.
• Valid driver's license and own reliable transport, preferably a car, for regular field visits.
• Strong verbal communication skills to clearly and persuasively present research details.
• Excellent relationship-building, objection-handling, and conflict-resolution skills, maintaining patience and resilience.
• Proven ability to adhere to scripts, SOPs, workflows, and security standards.
• Fluency in English and Bahasa Malaysia required; Mandarin or other local language skills preferred.

We Offer

• Competitive salary range: MYR 39,000 - MYR 46,800 per year.
• Full-time position.
• Opportunity to work in a dynamic and innovative environment.
• Career growth and professional development opportunities.

About the Company

At Nielsen, we are dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Our talented, global workforce is committed to excellence, perseverance, and the ambition to make an impact together. When you join Nielsen, you will join a dynamic team that champions you, because when you succeed, we do too. We enable your best to power our future.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.