Part-time Aftersales Agent (Dutch speaking)

About the Position

Part-time Aftersales Agent (Dutch speaking)

• Location: Amsterdam, Netherlands
• Type: Part-time, Hybrid
• Salary: €33,100 - €45,900 per year

Be the trust behind TicketSwap. Mediate between buyers and sellers when something goes wrong after a sale, investigate the facts, balance both sides fairly, and protect the safety of our platform.

Responsibilities

• Investigate buyer and seller disputes, ticket issues, and refund requests using available evidence and internal tools
• Communicate clearly and empathetically, while staying consistent in decisions
• Apply policy and judgment to reach fair outcomes that protect user trust and financial correctness
• Use templates, tooling, and AI responsibly to work efficiently without lowering decision quality
• Escalate high-risk or unclear cases with strong context

Requirements

• Fluent in Dutch and excellent in English (written and spoken), any additional languages are a plus
• Part-time availability (24-32 hours a week, Monday to Friday from 09:00 - 18:00)
• You write clearly and professionally in Dutch and English, and you can explain decisions in a calm, confident way
• You are empathetic, but you can stay firm when the evidence or policy requires it
• You make good decisions under ambiguity, and you are comfortable investigating details
• You are confident working with digital tools, you can learn new systems quickly, and you work efficiently on a computer, including switching between tools and screens without losing accuracy
• You take ownership, and you look for structural fixes instead of repeating manual work
• You are curious about AI and automation, and you use it carefully to protect trust

We Offer

• Be part of a mission-driven company built by fans, for fans
• Work from our Amsterdam office
• Join a supportive, international team that helps each other grow
• Make a real impact on the experience of millions of fans worldwide

Practical Details

• Location: Amsterdam (office-first, hybrid possible)
• Hours: 9:00-18:00
• Contract: 0-hour contract, 7 months with the intention to extend
• Salary: €15,75 gross per hour (+8% holiday allowance & 9,6% holiday pay)

About the Company

TicketSwap helps fans buy and sell tickets in a safe and fair way, so more people can go to the events they love. We combine smart product design and safeguards with a support operation that takes trust seriously.