Part-Time Customer Service Agent (Buffer) for a Home Inspection Service

About the Position

Help Customers from Anywhere in the World

LTVplus is seeking a highly motivated and detail-oriented Part-Time Customer Service Agent (Buffer) for a premier home inspection service. You will be the essential link coordinating between clients, field technicians, and real estate agents, ensuring a seamless and professional inspection process.

Responsibilities

• Multi-Channel Communication: Promptly and professionally respond to customer inquiries via calls, emails, and text messages.
• Stakeholder Liaison: Act as the central coordinator, effectively communicating and managing expectations between clients, field technicians, and real estate agents.
• Proprietary Tool Management: Accurately manage scheduling, calendars, and customer data using proprietary company tools.
• Logistical Coordination: Handle all necessary logistics for property access and inspection to ensure an efficient process for all parties.
• Appointment Conversion & Booking: Convert incoming service inquiries into confirmed inspection appointments and manage the end-to-end booking process.

Requirements

• Customer Support: Experience in customer service.
• Communication: Strong communication skills.
• Scheduling: Proficiency in scheduling.
• Logistics Coordination: Ability to coordinate logistics.

Nice to Have

• Industry Specifics: Previous experience providing support for home inspection services or related trades.

We Offer

• Remote Work: Opportunity to join a global remote team.
• Flexibility: Embrace flexibility and diversity in everything we do.
• Collaboration: Collaborate with an awesome team to boost customer satisfaction and share insights.

About the Company

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

Work Details

• Work type: Part-time
• Department: Customer Service
• Division: North America
• Location: Central Village, Jamaica/ST Catherine

Apply now to join our remote LTVplus squad!