Part-Time Customer Service Agent (Buffer) for a Home Inspection Service

About the Position

LTVplus is seeking a highly motivated and detail-oriented Part-Time Customer Service Agent (Buffer) for a premier home inspection service. You will be the essential link coordinating between clients, field technicians, and real estate agents, ensuring a seamless and professional inspection process.

Responsibilities

• Multi-Channel Communication: Promptly and professionally respond to customer inquiries via calls, emails, and text messages.
• Stakeholder Liaison: Act as the central coordinator, effectively communicating and managing expectations between clients, field technicians, and real estate agents.
• Proprietary Tool Management: Accurately manage scheduling, calendars, and customer data using proprietary company tools.
• Logistical Coordination: Handle all necessary logistics for property access and inspection to ensure an efficient process for all parties.
• Appointment Conversion & Booking: Convert incoming service inquiries into confirmed inspection appointments and manage the end-to-end booking process.

Requirements

• Customer Support: Experience in customer support is essential.
• Communication: Excellent verbal and written communication skills.
• Scheduling: Proficiency in managing schedules and appointments.
• Logistics Coordination: Ability to handle logistical challenges effectively.

Nice to Have

• Industry Specifics: Previous experience providing support for home inspection services or related trades.

We Offer

• Remote Work: Join our remote LTVplus squad.
• Global Team: Work with a diverse, global team.
• Flexibility: Embrace flexibility and diversity in everything we do.

About the Company

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Locations

• City: Central Village
• Country: Jamaica
• Remote: No

Work Type

• Type: Part-time

Department

• Department: Customer Service

Division

• Division: North America