Job Description, Responsibilities & Requirements
About the Position
Help Customers from Anywhere in the World
We are looking for a Part-Time Customer Service Agent for a New York-based cosmetics company to join our remote LTVplus squad. If you have a passion for makeup and customer service, this could be the perfect role for you!
Responsibilities
- Email, Chat, Back-office Tasks: Managing inbound inquiries and orders (Emails and tickets)
- B2B and B2C: Assisting with product recommendations (e.g., color matching)
- Customer Support: Answer inquiries about the product and ensure to save the sale
- Record Keeping: Records any product concerns diligently
- Additional Tasks: Data entry into QuickBooks
Requirements
- Experience: Shopify, Gorgias, and Customer Service experience
- Skills: Must have love and enthusiasm for makeup
- Attributes: Patient and empathetic, with the ability to handle inquiries and concerns with care and understanding
Nice to Have
- Previous Experience: A previous experience in makeup is ideal
Working Conditions
- Support Hours: Mon-Fri 12 pm - 3 pm ET
About the Company
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your First 30-60-90 Days at LTVplus: What to Expect
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
Tech Checklist – Gotta Have It!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.