Part-time Customer Support (English speaking)

About the Position

Part-time Customer Support (English speaking)

• Location: Amsterdam, Netherlands
• Type: Hybrid
• Salary: €15 - €15 per hour
• Hours: 24 - 32 hours per week

Be the voice behind TicketSwap. Help English-speaking fans via chat, email, and phone, solve real problems, and keep millions enjoying the events they love.

Responsibilities

As a Customer Support agent, you’ll be on the front line of the TicketSwap experience. You’ll help fans with questions via chat, email, and phone, and you do this with great enthusiasm.

In addition, you will:

• Fix sellers' mistakes and finding ways to avoid this in the future
• Achieve goals regarding customer satisfaction and productivity, in order to contribute to company wide targets
• Use Intercom to manage conversations and keep communication smooth
• Spot recurring issues and share insights with the wider CX team
• Work closely with colleagues to ensure consistent, high-quality support
• Support during peak moments or holidays (like King’s Day), when the events world is buzzing

Requirements

About You

• Fluent in English (written and spoken), any additional languages are a plus
• Some experience working in an office or professional environment, even better if it’s in a customer support role
• Comfortable talking to customers via chat, email, and phone
• Calm, clear, and friendly communicator, even in stressful situations
• You’re available for 24-32 hours per week, based in or near Amsterdam, and can work at least one weekend shift (Saturday or Sunday, 10:00–18:00) each week
• You are stress-resistant and embrace changes
• You like a fast-paced, dynamic working environment
• Experience with tools like Intercom or similar support software is a plus
• Interest in live events, music, sports, or culture

We Offer

• Be part of a mission-driven company built by fans, for fans
• Work from our Amsterdam office
• Join a supportive, international team that helps each other grow
• Make a real impact on the experience of millions of fans worldwide

Practical Details

• Location: Amsterdam (office-first, hybrid possible)
• Hours: 9:00-18:00 or 12:00-21:00, Monday to Friday
• Evenings: 1 evening shift from 12:00-21:00
• Weekends: Weekend shift (Saturday or Sunday) from 10:00-18:00 every week
• Holidays: Working on peak event days (e.g. King’s Day, Easter etc)
• Contract: 0-hour contract, 7 months with the option to extend
• Salary: €15,75 gross per hour (+8% holiday allowance and 9,6% holiday pay)