About the Position

Shopware is a leading open commerce platform designed to empower merchants to build flexible, scalable, and future-ready digital commerce experiences. We work closely with merchants, agencies, and technology partners to deliver sophisticated ecommerce solutions for ambitious brands.

We are seeking a Partner Manager (m/f/d) to build, manage, and grow relationships with ecommerce agencies, systems integrators, and technology partners. This is a professional-level role focused on partner enablement, pipeline development, and long-term relationship management.

The Partner Manager acts as the primary point of contact for assigned partners, helping them successfully position, sell, and deliver ecommerce solutions while aligning partner goals with company strategy.

No matter where you work, you will be an integral part of the team. Therefore, we are looking for a Partner Manager (m/f/d) across North America in the EST or CST timezone.

Responsibilities

Partner Relationship Management
- Own relationships with a portfolio of agency and technology partners across North America
- Serve as the primary point of contact for partner communication, escalation, and support
- Build long-term, trust-based relationships with partner leadership and delivery teams
Partner Enablement & Activation
- Onboard new partners and guide them through training, certification, and go-to-market readiness
- Enable partners on platform positioning, differentiation, and target use cases
- Support partners in building internal expertise and delivery capabilities
Pipeline & Revenue Influence
- Collaborate with Sales and Solutions teams to support partner-sourced and partner-influenced deals
- Assist partners with deal strategy, account planning, and opportunity qualification
- Track pipeline, revenue impact, and partner performance metrics
Program & Ecosystem Development
- Support partner programs, tiers, and incentives
- Identify opportunities to improve partner engagement, productivity, and satisfaction
- Provide structured feedback from partners to internal Product, Sales, and Marketing teams
Marketing & Community Engagement
- Support co-marketing initiatives, events, webinars, and joint customer success stories
- Encourage partner participation in events, certifications, and community initiatives

Requirements

3–6 years of experience in partner management, alliances, channel sales, or related roles
Experience working with ecommerce agencies, integrators, or SaaS partner ecosystems
Strong relationship-building and communication skills
Ability to manage multiple partners and priorities simultaneously
Comfort working cross-functionally with Sales, Solutions, and Marketing

Nice to Have

Experience in ecommerce or adjacent SaaS platforms
Familiarity with partner programs, certifications, and enablement frameworks
Experience supporting mid-market or enterprise customers

We Offer

Competitive compensation based on experience
Fully remote role (EST/CST preferred) within North America
Comprehensive benefits, including medical, dental, vision, and 401(k) with employer match
25 Days PTO + paid holidays
Opportunity to help shape and scale a growing partner ecosystem

About the Company

Your personal contact for this position is Josephine Scheffler and is happy to answer any questions you may have!

Department: Partnerships

Reports to: Integration Partner Team Lead

Location: United States (Fully Remote) - EST/CST preferred

Compensation: $110,000-140,000 OTE (60-70% Base, 40-30% Variable)

Protecting your personal data is a top priority for us. You can find our applicant information here.

Meet the Recruiting Team

Josephine Scheffler

Yanina Schröer

Lena Holters

Do you have questions?

We'll answer them!

[email protected]

Please send your application only digitally via our online application form. Just click on the "Apply"-button.

Partner Manager (m/f/d)

Job description