Partner Service Manager Spanish Market

About the Position

Hello! 👋🏽

At Factorial we're looking for a new Partner Service Manager for our Partners in the Spanish Market to help us boost the company to the next level. 🦄

Ready to be part of the challenge?🚀

Responsibilities

As part of the partnership team, you will be responsible for:

• Onboarding and welcoming new partners
• Ensuring that the partners and their clients use the platform to its fullest
• Gathering customers' feedback
• Building strong relationships with partners and understanding their requirements through regular video calls
• Providing after-sales guidance to help the partners retain their customers
• Coordinating with internal teams the needs and improvements our partners need

Requirements

• Proactivity: you will need to find the best way to ensure your partners are fully activated and their clients have the best experience implementing Factorial.
• Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates.
• Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
• Growth mentality: There’s plenty of things to create, so be ready to share ideas and create new things and processes!
• Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
• Speak native-level of Spanish
• Fluent English
• Previous experience as an Onboarding Specialist/Implementation owner, Consultant, Account Manager is highly valuable.
• Knowledge of Human Resources is a plus!

We Offer

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🤝
• Alan as private health insurance 🩺
• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽‍♀️
• Save expenses with Cobee 💰
• Language classes 👩🏽‍🏫
• Breakfast in the office and organic fruit 🍏
• Nora discounts 🍱
• Free caffeine and theine ☕
• Pet Friendly 🐕

About the Company

Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.

Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.

When work changes, so do we.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Location: Barcelona, ES

Type: Full-time

Salary: €35,000 - €45,000 Annual

Work Location Type: Hybrid

Wanna learn more about us? Check our website!

Apply now

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