Partner Solutions Lead
Primary stack
Nice to have's
Job description
About the Position
Partner Solutions Lead
Location: Taguig City, Metro Manila, Philippines
Employment Type: Full-time Employee
Work Location Type: Hybrid
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Responsibilities
- Support and spearhead the operations side of onboarding KYB accounts, ensuring smooth partner onboarding and excellent after-sales support to partners and clients.
- Take full ownership of the KYB onboarding process, proactively chasing all stakeholders and removing blockers to ensure efficiency and compliance.
- Develop, maintain, and ensure SOPs are up-to-date, and conduct regular 1:1 sessions with associates and specialists for guidance and adherence to Partner Solutions SOPs.
- Oversee the Partner Support and Onboarding sub-teams under the Partner Solutions team, ensuring workflows are efficient, tickets are resolved on time, and service quality is maintained.
- Lead account management associates in building trusted relationships with partners to align with overall company goals.
- Manage the partner support team, ensuring partner concerns are addressed promptly and effectively.
- Build frameworks and policies to ensure successful onboarding of new partners, smooth account management, and an exceptional client experience.
- Establish and maintain key metrics of success for partnerships and overall client satisfaction.
- Closely monitor partner activity to prevent potential disengagement or churn.
- Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Work with internal stakeholders to ensure each partner is compliant with local and international regulatory standards followed by Coins.
- Perform ad hoc tasks as deemed necessary to support the team and business objectives.
Requirements
- Bachelor’s degree in Management, Finance, Business, or equivalent.
- At least 3 years of experience in customer service, account management, or partner operations.
- Proven experience in KYB onboarding, partner account management, or related operational workflows.
- Experience in delivering client-focused solutions based on partner needs.
- Strong planning, analytical, and problem-solving skills.
- Self-motivated and highly focused, able to work independently without close supervision.
- Highly trustworthy, organized, and detail-oriented.
- Flexible and able to adapt to a fast-paced environment.
- Demonstrated track record of drive, ownership, and execution, aligned with Coins.ph’s culture.
- Strong communication skills in English and Filipino, with the ability to guide associates and engage partners effectively.
We Offer
- Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
- Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
- A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Join the Coins Team Now!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Jobs powered by
© Coins.ph. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Coins is Southeast Asia’s leading mobile blockchain-enabled platform that allows anyone, including those without a bank account, to easily access financial services directly from their phone. UsingCoins.ph, more than 5 million customers have access to a mobile wallet and services such as remittances, mobile air-time, bill payments, and digital currency purchases. Currently operating in the Philippines and Thailand, Coins’ mission is to increase financial inclusion by delivering financial services directly to people through their mobile phones.
More at Coins.ph
All 126 rolesDirector – Brazil (Financial Services / Virtual Assets)
Coins.ph · Brazil
Foreign Exchange Trader (remote)
Coins.ph · China
Social Media Marketing Intern
Coins.ph · Philippines
FX Sales Manager
Coins.ph · Philippines