Partner Success Associate, Dropship

About the Position

We are seeking a Partner Success Associate for our Dropship business to manage relationships with suppliers, drive growth, and ensure exceptional service.

Responsibilities

• Directly manage core dropship accounts, serving as the primary point of contact for all account-related matters. Strive to enhance relationships through value-added services to drive retention, growth, and loyalty.
• Achieve account-specific supply targets and related KPIs.
• Coordinate catalog production flow for the Dropship business with cross-functional partners, ensuring all approved products have a scheduled production timeline.
• Create and send personalized communications to suppliers informing them of product insights, active promotional programming, and key supply opportunities.
• Partner with the Business Development Manager to improve and elevate the experience for new suppliers and partners.
• Work closely with Supply leadership on individual monthly, quarterly, and annual planning activities, tracking results against forecasts, and identifying new business opportunities to help suppliers sell more with Stadium Goods.
• Maintain up-to-date knowledge on each partner's status and future buying plans to assess full online potential and further growth opportunities.
• Ensure excellent service and follow-up is given to partners, working with Operations, Catalog, and Ecommerce teams to improve all service KPIs and meet customer expectations.
• Drive partner engagement by developing relationships with partner decision-makers and managing partner health throughout the lifecycle.
• Manage partner adoption and training of best practices to improve efficiency.
• Work quickly and diligently to resolve any issues for each dropship supplier.
• Attend events as required to aid business development and act as a Stadium Goods brand ambassador.

Requirements

• Experienced professional with a proven track record in customer success, loyalty programs, or other program management initiatives.
• Solid understanding of the streetwear and sneaker market, with the ability to offer insights on current and emerging trends.
• Passionate about creating customer value and have experience in contributing to transformational change.
• Collaborative team member, capable of working effectively with local, remote, and cross-functional teams.
• Excellent relationship builder, adept at actively listening to customer needs, influencing stakeholders, and incorporating constructive feedback.
• Hands-on problem solver, able to translate complex ideas and systems into clear, actionable plans for internal and external stakeholders through effective communication.
• Skilled at interacting with various levels of the organization and across diverse global cross-functional teams.
• Growth mindset and the ability to evaluate multiple risk factors when making recommendations for program expansion.

We Offer

• Medical, dental, vision, with flexible spending account
• 401K plus company match, PTO and volunteer days
• Wellness, and cell phone reimbursements
• Family Lunch, catered weekly when in office

About the Company

Stadium Goods is the world’s premier sneaker + streetwear marketplace selling only the most sought-after footwear, apparel, and other hard-to-find items on behalf of our sellers. We are driven by our principles and committed to providing the best consumer and consignment experience. In January 2019, Stadium Goods became part of the FARFETCH Group, which will help guide our evolution as we usher in the next chapter of scale and growth.

Equal Opportunities Statement

Stadium Goods is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

Salary

• The pay range for this position at commencement of employment is expected to be between $55,000 and $65,000/yearly.
• The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Scam Disclaimer

Please be aware that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.