B2B Operations Specialist
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Job description
About the Position
B2B Operations Specialist
Location: Porto, Portugal
Company: Farfetch
Employment Type: Fixed-term
Work Location Type: Hybrid
About the Role
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Our Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. We are looking for a B2B Operations Specialist to optimize and scale the Farfetch partner ecosystem.
In this role, you will own the operational health of our B2B relationships by leveraging data, automation, and AI-driven insights to predict friction points before they happen. You will be part of a fast-paced B2B team that thrives on transforming complex operational challenges into streamlined, scalable processes for the world’s best luxury boutiques and brands.
Responsibilities
- Partner Operational Support: Act as the primary point of contact for partners for day-to-day operational and technical queries, delivering timely, high-quality support across all communication channels to ensure operational continuity and partner satisfaction.
- Data-Driven Problem Solving: Monitor and analyze partner operational KPIs to identify trends, diagnose systemic bottlenecks, and proactively engineer long-term solutions for recurring issues.
- Technical Account Management: Act as the primary escalation point for complex technical and operational queries, translating technical friction into actionable product feedback.
- AI & Automation Integration: Leverage AI tools and automated workflows to streamline routine partner queries, increasing self-service capabilities and freeing up your bandwidth for high-impact, strategic partner interventions.
- Cross-Functional Process Engineering: Partner with the organization to champion the "voice of the partner," utilizing data trends to influence operational standards and drive value for the partner ecosystem.
- Continuous Improvement: Define, document, and scale best-in-class operational frameworks that elevate partner autonomy, efficiency, and satisfaction.
Requirements
- B2B Operations Background: Experienced in a B2B, e-commerce operations, or technical account management environment where you managed complex enterprise or vendor relationships.
- Strong Communicator & Influencer: Ability to translate complex technical concepts into clear, actionable insights for both luxury brand partners and internal teams.
- Analytical Mindset: Comfortable using data visualization tools and looking through data to find root causes.
- Tech and Automation Savvy: Natural curiosity for tech stacks, APIs, and AI tools, with a focus on automating manual tasks.
- Problem Solver: Strategic approach to troubleshooting, fixing systems rather than individual cases.
- Agile and Adaptable: Thrives in a fast-paced environment and is comfortable navigating ambiguity.
We Offer
- Health insurance for the whole family and other well-being resources
- 25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year)
- Boomerang: sabbatical program after 5 years of service
- Training opportunities and free access to LinkedIn Learning
- Flexible benefits program
- Flexible working environment
Equal Opportunities
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
Scam Disclaimer
Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, but final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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© Farfetch. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Farfetch is the online platform to shop the world’s greatest selection of luxury. The e-commerce platform partners with the world’s best luxury boutiques and brands, located from Tokyo to Toronto and from Milan to Miami. This unique business model guarantees an unparalleled range of pieces to shop; from established luxury brands to the most interesting new designers and one-of-a-kind styles.Founded in 2008 by the Portuguese entrepreneur José Neves, Farfetch is translated in 9 languages and services customers as a website and on-the-go app, making it easier than ever to shop luxury fashion. Offices are found in 11 cities globally and Farfetch express ships from partners to around 190 countries worldwide.In 2015 Farfetch developed proprietary business units Farfetch Black & White and Store of the Future to provide key technology and business solutions for brands and retailers to facilitate growth and champion innovation. The Brand also added renowned London boutique Browns to its portfolio in 2015.In May 2016 Farfetch secured a Series F round of investment of US $110 million, led by new investors Temasek, IDG Capital Partners and Eurazeo with existing investor Vitruvian Partners also participating in the round. The company is currently valued at over US $1 billion.We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be Human, Be Brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day-to-day.
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