Partner Technical Architect

About the Position

ServiceNow is seeking a Partner Technical Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role - translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize.

Location: Chicago, Illinois, United States

Travel: Up to 50% for partner, customer, and organizational activities.

Base Pay: $134,250 to $221,550, plus equity (when applicable), variable/incentive compensation, and benefits.

Responsibilities

Partner Strategy & Business Development

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Pre-Sales Excellence & Solution Strategy

• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.

AI-First Innovation & Co-Creation

• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.

Value Engineering & Orchestration

• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Requirements

• Experience: 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.
• Skills:
  • Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
  • Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
  • Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
  • Experience shaping or scaling partner practices, offerings, or go-to-market motions.
  • Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
  • Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
  • Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Nice to Have

• Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).
• Background in management consulting, strategy advisory, or partner business development.
• ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

We Offer

• Competitive base pay and variable/incentive compensation.
• Equity (when applicable).
• Comprehensive benefits including health plans, 401(k) Plan with company match, ESPP, matching donations, and flexible time away plan and family leave programs.
• Flexible work personas (flexible, remote, or required in office) depending on the nature of the work and assigned work location.

About the Company

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.