Parts & Administration Manager, Mobile Cranes - Biggleswade
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Job description
About the Position
We are pleased to offer an exciting opportunity within Liebherr-Great Britain Ltd for a Parts & Administration Manager to join our LWE Mobile and Crawler Crane After Sales team in Biggleswade. This role plays a key part in driving departmental success, ensuring efficient operations across Parts, Administration, and Warranty teams, while supporting our core values of Business Performance, Customer Focus, People & Teamwork, and Leadership.
Responsibilities
- Managing, supporting, and developing members of Spare Parts, Service, and Warranty Administration teams.
- Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
- Identifying training and development needs and promoting continuous improvement within the team.
- Fostering a positive and collaborative working environment.
- Confirming the validity of warranty claims received and maximizing the levels of labor, materials, spare parts, and sub-contract items recovered.
- Ensuring the team provides clear, concise, and accurate claims to our suppliers.
- Questioning the acceptability or validity of a component or claim at any stage in the process, obtaining better information from the depot, and communicating effectively to the concerned factory.
- Assisting in resolving accounts queries for both credit control and accounts payable departments.
- Ensuring correct documentation for returning both new and failed parts to factories.
- Establishing and maintaining good communications and effective relationships between suppliers, factories, and internal departments in the UK and abroad.
- Issuing credit note requests.
- Preparing, distributing, and monitoring documentation for Extended Warranties and Contracts.
- Monitoring and reporting on Service Information progress.
- Preparing reports and statistics on all aspects of the departmental activities.
- Collecting data and preparing reports on Key Account customer performance.
- Supporting the After-Sales team ensuring clear and concise communication between departments.
- Undertaking all work in accordance with the company’s Health & Safety, Quality, and Environmental policies and arrangements, implementing safe systems of work as necessary.
Requirements
- Previous experience in a similar role and/or relevant industry.
- Strong people management or team leadership experience.
- Excellent organizational and prioritization skills.
- Ability to perform effectively under pressure.
- Strong communication and stakeholder management skills.
We Offer
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.
About the Company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom
Contact
Aleksandra Szczepanska
FAQs
Do you have any questions about working for Liebherr? Find the answers here!
Your Way to Apply
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
Job ID: 83392
Division: Liebherr International
Company: Liebherr-Great Britain Ltd.
Area of employment: Administration
Country: United Kingdom
Entry level: Management positions
Type of contract: full time
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