About the Position

We are seeking a Patient Accounting Analyst to support Revenue Cycle applications and HIM workflows in a remote role based in India.

Responsibilities

Providing first-level application support by assessing reported issues, gathering relevant information, and escalating complex problems as appropriate.
Conducting routine system monitoring and validation activities to ensure application stability, data integrity, and uninterrupted workflow operations.
Performing application testing activities for system updates and enhancements under the guidance of senior analysts.
Creating, updating, and maintaining departmental documentation and procedures for review and approval by senior analysts.
Supporting user account and access management activities while coordinating with senior analysts on complex security or permission-related requests.
Maintaining a customer-centric mindset, focusing on effective communication, problem resolution, and positive outcomes in challenging circumstances.
Preparing relevant, well-organized documentation that clearly explains issues, impacts, and recommendations to foster understanding and support.
Following change management, security, and compliance procedures always.
Adhering strictly to defined workflows, escalation paths, and governance processes.
Working closely with Level Two and senior analysts to support larger initiatives, upgrades, and optimization efforts.
Participating in team meetings, knowledge-sharing activities, and continuous improvement efforts.
Sustaining a professional demeanor and positive attitude while effectively adapting to rapidly changing priorities and high-pressure situations.

Must have

2 years of experience using an Electronic Health Record (EHR)
Foundational understanding of healthcare applications such as:
- Solventum
- 3M HDM/360
- Fluency Direct
- Fluency for Transcription
- Wellsky
- Nuance DAX
Expertise with server infrastructure, including monitoring, maintenance, troubleshooting, and performance optimization.
Strong working knowledge of Microsoft operating systems
Experience following standardized procedures, workflows, and support protocols.
Demonstrated ability to troubleshoot routine application issues and follow escalation processes.
Strong attention to detail and documentation skills.
Effective verbal and written communication skills.
Prior experience in a help desk, application support, or operational IT role within healthcare.

Nice to have

[Company description if present]