Patient Care Manager

About the Position

Patient Care Manager

Join Munson Healthcare as a Patient Care Manager in Cadillac, Michigan, and contribute to exceptional patient care in a beautiful region.

Responsibilities

• Facilitates progression-of-care and monitors patient progress to ensure high-quality, evidence-based care.
• Utilizes Relationship-Based Care (RBC) principles and meets expectations outlined in Commitment To My Co-workers.
• Uses effective customer service/interpersonal skills at all times.
• Maintains working knowledge in utilization management, managed care, and payer issues.
• Timely response to screening referrals for case management services.
• Identifies appropriate community resources and works collaboratively with patients, families, and multidisciplinary teams.
• Advocates for patients by ensuring their healthcare needs are addressed in the most appropriate level of care.
• Encourages and facilitates patient/family participation in care and treatment decisions.
• Educates the patient's healthcare team on appropriate access to and use of various levels of care.
• Identifies patients at risk for readmission and refers them for community-based follow-up.
• Serves as a primary liaison between physicians, patients, families, payers, external case managers, and the interdisciplinary clinical team.
• Participates in discharge planning activities for complex patients and collaborates with Post-Acute Coordinators.
• Interfaces with utilization review specialists to stay current on patient eligibility for admission, continuing stay, or readiness for discharge.
• Participates in quality improvement plan activities and departmental research or studies.
• Manages resource utilization while navigating the patient's movement along the continuum of care.
• Collaborates with social workers, counselors, and Resource Center coordinators to research discharge placement options.
• Utilizes Program Manager, Director, and Medical Advisor as expert advisors.
• Works with resource centers and providers to determine patient eligibility for post-acute services.
• May assist in training and orientation of new department employees and students.

Requirements

• Bachelor's Degree in Nursing or Social Work. Comparable experience will be considered in lieu of a Bachelor's degree in nursing (must have RN license or social work license).
• Must have recent hospital patient care experience (minimum 3 years) and knowledge of hospital operations.
• Must have MSW (LMSW will be considered as well).

We Offer

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

About the Company

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Are you Munson Material? Apply today!

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella, and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.