About the Position

Payment Account Manager – Junior

August 11, 2026

Full-time

Locations:

Tbilisi, GE
Warsaw, PL
Poznań, PL

SOFTSWISS continues to expand the team and is looking for a Payment Account Manager to join our Payments Team. In this role, you’ll work closely with clients and internal stakeholders to optimise payment operations, support business growth, and ensure a high standard of service across payment solutions and integrations.

Purpose of the Role

You’ll build strong client partnerships and support the smooth operation across assigned clients. Your work will focus on analysing performance, solving operational challenges, and aligning client needs with internal teams to drive effective outcomes.

Responsibilities

Develop and maintain long-term relationships with clients and key stakeholders on the client side.
Understand client business models, operational processes, and payment-related needs.
Monitor and forecast key payment performance metrics.
Create development plans for assigned clients.
Collaborate with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to resolve issues and drive successful outcomes.
Communicate client requirements and feedback to internal teams.
Identify opportunities to improve account management processes and implement initiatives that enhance efficiency and service quality.

Requirements

Experience in client-facing roles involving relationship management, account management, or customer success.
Strong communication, negotiation, and analytical skills.
Advanced English proficiency (B2 level or higher).
Russian native-level proficiency.
Good understanding of the IT industry and key business processes.
Strong time management skills.
A proactive mindset with a strong willingness to learn and grow professionally.

Nice to Have

Experience in Fintech, Payments, or Payment Service Provider (PSP) environments.
Previous account management experience.
Familiarity with the Gambling or iGaming industry.
Basic understanding of platform functionality and knowledge of Devcode.

We Offer

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]

About the Company

SOFTSWISS is a leading provider of software solutions for the iGaming industry, offering a wide range of products and services to help businesses succeed in the competitive online gaming market.

Payment Account Manager – Junior

Job description