Payment Manager

About the Position

Joining Team Norse is more than getting a job. It is all about belonging.

Are you ready to own the payment ecosystem of a fast-growing global airline - from architecture and approval rates to fraud and compliance?

We're looking for a Payment Manager to take full ownership of payments across Norse. This is a broad, business-critical role that sits at the intersection of Finance, Commercial, Technology, and Operations. Payments touch every sale we make - and getting them right means lower cost, higher approval rates, stronger cash flow, and a seamless experience for our passengers. You'll report directly to the CFO and work closely with the CCO to shape and execute our payment strategy.

This is a permanent, full-time, office-based role for someone who understands payments end-to-end and is equally comfortable talking architecture with engineers, business rules with fraud analysts, commercial terms with acquirers, and strategy with the C-suite.

Responsibilities

Strategy & Ownership

• Define and drive Norse's payment strategy together with the CFO and CCO.
• Own, manage, and develop the end-to-end payment ecosystem across all markets and channels.

Payment Architecture & Methods

• Work hands-on with the building blocks of payment and continuously develop our payment architecture.
• Own, manage, and roll out new payment methods in our most important markets.
• Optimize the payment value chain and architecture with a clear focus on cost, cash flow, and approval rates.

Cost, Performance & Control

• Monitor card costs and continuously optimize business rules to improve performance.
• Define, monitor, and report on payment KPIs - and act decisively on deviations.
• Lead and develop Norse’s Revenue Protection Team to reduce losses from chargebacks and fraud.

Fraud, Risk & Compliance

• Further develop our fraud prevention and chargeback capability and ensure we run the right business rules.
• Own PCI DSS compliance for our payment estate and stay ahead of evolving compliance requirements, keeping our setup audit-ready.

Partners & Cross-Functional Leadership

• Own the relationships with payment service providers, acquirers, and our orchestration layer.
• Facilitate close collaboration across IT, Legal, Operations, Finance, and Customer Service to ensure a seamless payment, chargeback, and fraud ecosystem.

Requirements

• 3+ years of hands-on experience in payments - across areas such as acquiring, orchestration, PSPs, or alternative payment methods, ideally in e-commerce, travel, airline, or another high-volume, card-not-present environment.
• Strong commercial understanding of payment economics - interchange and scheme fees, approval/decline rates, chargebacks, and settlement.
• Working knowledge of the payment stack: PSPs, acquirers, orchestration, alternative payment methods, and tokenization.
• Experience with fraud prevention tools and business-rule management.
• Ownership mindset around compliance, with solid working knowledge of PCI DSS.
• Strong analytical skills - comfortable with KPIs, data, and turning numbers into decisions.
• A natural collaborator who can align stakeholders from engineering to the C-suite.
• Fluency in English, both written and spoken.

Nice to Have

• Experience from the airline or travel industry and familiarity with systems such as Navitaire.
• Background in settlement, reconciliation, or treasury.
• Experience negotiating commercial terms with payment vendors.

We Offer

• The possibility of being part of a great team, working together to build one of the most exciting new airlines.
• An informal and positive work environment.
• Competitive benefits.

About the Company

We believe that culture will be our competitive advantage. Team Norse has identified three core values that we all should live and breathe:

• Be inclusive
• Take ownership
• Show kindness

Deadline: 15th July

Interviews will be conducted on a rolling basis.

If you have questions about the position, you are welcome to send an email to: [email protected]

Please note: you have 2 days from submission to edit your cover letter before it can no longer be changed.

Department: Finance

Locations: Oslo, Riga

Employment type: Full-time

Would you like to be a part of Team Norse? There will be plenty of jobs at Norse, so please Connect for relevant job updates.