Payment Manager (Acquiring)

About the Position

We are seeking a Payment Manager (Acquiring) to oversee and optimize our online payment operations. In this role, you will manage relationships with payment providers (with a strong focus on Visa’s and Mastercard’s acquiring), analyze payment performance metrics, and drive initiatives to improve payment conversion and efficiency. The ideal candidate has a strong analytical mindset, excellent communication skills, and a solid understanding of payment acquiring and alternative payment methods.

Responsibilities

• Analytics & Reporting

  • Analyze key payment metrics (authorization, conversion, decline, refund, and chargeback rates).
  • Identify trends and anomalies in daily and monthly data.
  • Prepare regular and ad-hoc reports in Google Sheets or by using BI tools to support decision-making.

• Payment Process Monitoring

  • Monitor the end-to-end payment flow across all active methods.
  • Detects and investigates issues affecting transaction success or conversion.
  • Coordinate with IT teams and payment providers to ensure stable payment processing.

• Provider Relationship Management

  • Act as the main point of contact for payment providers, acquirers, and partner banks.
  • Coordinate operational communication, handle incident resolution and escalations, and maintain stable payment operations.

• Payment Method Expansion & Optimization

  • Manage the existing portfolio of payment methods (cards, bank transfers, e-wallets, etc.).
  • Analyze performance and recommend improvements to increase conversion and reduce decline rates.
  • Research and assess potential new payment solutions or local methods that can enhance user experience.

• Payment Integrations & Launch Coordination

  • Collaborate with IT and QA teams to plan and coordinate the integration of new payment providers.
  • Define business requirements and necessary settings for each integration.
  • Participate in testing to verify reliability, accuracy, and performance before launch.

• Cross-Functional Collaboration

  • Work with Finance to investigate reconciliation or reporting issues.
  • Support Customer Support / Key Account Management in resolving user payment incidents.
  • Collaborate with Product to improve checkout and payment flows.

• Payment Methods & Market Awareness

  • Stay informed about different payment types and their use across markets - cards, wallets, mobile payments, bank transfers, vouchers, and other APMs.
  • Understand how various payment methods operate.

Requirements

• Core Skills

  • Experience: Minimum 2 years of experience in acquiring. Experience with banking is a plus.
  • Payment Knowledge: Understanding of how different payment methods work - card acquiring, APM, and bank transfers.
  • Payment Processes: Knowledge of key payment stages - authorization, authentication, settlement, capture, refund, chargeback - and ability to analyze related metrics (conversion rate, acceptance rate, decline rate).
  • Analytical Skills: Strong analytical thinking and attention to detail. Confident use of Google Sheets (mandatory) for large data sets, formulas, and pivot tables.
  • Problem-Solving: Ability to identify root causes of payment issues, coordinate resolution with internal teams and providers, and prevent similar incidents in the future.
  • English: Advanced written English (for provider correspondence and documentation); spoken English for calls is a strong plus.
  • Collaboration: Comfortable working with cross-functional teams (IT, Finance, Support, Product). Ability to clearly communicate technical or analytical findings to non-technical colleagues. Experience working and communicating with different types of financial institutions (banks, fintechs, PSPs).

• Secondary Skills

  • Industry Awareness: Understanding of key payment types and how they operate - cards, wallets, bank transfers, mobile payments, and other APMs. Basic understanding of major payment standards and regulations (3DS 2.x, PSD2, SCA, Open Banking) is a plus.
  • Documentation: Experience maintaining documentation in Confluence.
  • BI Tools: Experience or familiarity with Tableau, Power BI, or similar tools for building dashboards and visual analytics is a strong plus.

We Offer

• Remote Work: Opportunity to work from anywhere in Europe.
• Professional Growth: Join a team that values operational excellence and global ambition.

About the Company

Our mission is to build a seamless financial ecosystem where operational excellence meets global ambition. We don't just process transactions; we empower businesses to scale without limits.