Payments Analyst

About the Position

Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

We are currently seeking a Payments Analyst to join our Finance team within a global e-commerce membership organization. This role will provide analytical support across payments performance, testing, and process optimization.

Responsibilities

• Conduct in-depth payment data analysis to identify patterns, trends, and improvement opportunities
• Identify opportunities to optimize payment processes, enhance customer experience, and drive revenue growth
• Support testing initiatives through sample sizing, monitoring, and readouts
• Partner with cross-functional teams on payment performance and optimization initiatives
• Respond to ad-hoc analytical requests and translate findings into clear, actionable insights
• Create and maintain dashboards and reporting tools that provide visibility into key payment metrics
• Provide data-driven recommendations to improve authorization rates and overall payment performance
• Explore practical ways to use AI tools to accelerate analysis, automate repetitive tasks, support testing workflows, and improve reporting

Requirements

• 2–4+ years of experience in a highly analytical consumer, marketplace, fintech, or similar data-driven business
• Proven track record of delivering actionable insights using data
• Strong SQL skills for efficient extraction and analysis of data from complex datasets (must-have)
• Strong visualization skills in Power BI (preferred), Tableau, Looker, or similar BI tools
• Strong Excel skills
• Ability to take ownership of analytical projects and move from data extraction to interpretation, insights, and recommendations
• Collaborative mindset and ability to work effectively in cross-functional teams
• Experience using AI tools, or strong openness to adopting them in day-to-day analytical work

Nice to Have

• Experience in payments, acquirer/processor/payment gateway environments, or high-risk merchant space
• Exposure to A/B testing or experimentation

We Offer

• Opportunity to work with a leading global organization
• Collaborative and inclusive workplace
• Potential for professional growth and development

About the Company

Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

Location: Ukraine

Remote Work: Not available