Payments & Refunds Specialist – AmTrav

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

About the Role

Join AmTrav, a subsidiary of Perk-a global “unicorn” valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported.

This is an excellent entry-level opportunity for anyone looking to build a career in the travel industry. Payments & Refunds Specialists are responsible for delivering AmTrav’s highest standard of service, ensuring travelers’ critical issues are resolved efficiently and with care. This is a back-office role-you won’t be working directly with clients, but instead partnering with hotels and vendors to make sure every traveler’s needs are met. Success in this role comes down to strong communication, sharp prioritization, and a genuine team-first mindset. If you thrive managing multiple accounts, juggling timelines, and keeping things moving behind the scenes, this one’s for you.

Responsibilities

• Make a high volume of outbound calls to hotels and travel vendors on behalf of our travelers.
• Contact hotels to obtain folios, receipts, and other required documentation.
• Follow up with travelers and travel administrators to collect updated payment information when needed.
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
• Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

Requirements

• Core Skills:

  • Excellent written and verbal communication skills
  • Strong ability to listen, empathize, and build rapport
  • Comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development
  • Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision
  • Proficient with Windows-based applications and comfortable working on a computer for extended periods
  • A positive, professional, and customer-focused attitude when interacting with both travelers and colleagues
  • Demonstrated ability to meet performance goals and maintain a strong, reliable work history
  • Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously

• Nice to Have:

  • Previous travel industry experience
  • Spanish-language proficiency

Compensation

• $20 – $22 per hour • Offers Equity

We Offer

• Competitive compensation and equity ownership in Perk
• Generous allocation of 20 vacation days and 12 public holidays
• Flexible medical plans with company contributions and HSA options
• Comprehensive benefit plans covering dental, vision, and Wellhub’s gym subscription
• Life and disability policies from your start date, with options to add extra protection
• 401(k) plan with company matching contributions
• Partner discounts on pet insurance
• Fast, comprehensive access to therapy and coaching sessions through Spring Health
• 12-16 weeks’ paid parental leave
• 16 paid hours per year for volunteering
• Up to 20 "Work from Anywhere" days per year
• Four-week, fully paid sabbatical after 5 years

Work Schedule

• Shift: Monday-Friday 12pm-9pm CST OFF: Saturday/Sunday
• Training: Monday-Friday 8am-4:30pm CST for 4 weeks (HYBRID in the Chicago office)

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity, and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk.com, and we will confirm whether it is legitimate.

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