Payments Service Delivery Manager

About the Position

We are looking for a Payments Service Delivery Manager to join a strategic project with strong exposure to business, operations, and technology teams, ensuring service stability, regulatory alignment, and continuous improvement across a complex payments ecosystem.

Location: Lisbon | Hybrid

Salary: 31.000 € - 38.000 € gross annual

Responsibilities

• Manage and oversee payment services operations in a banking environment;
• Ensure end-to-end service management with a strong focus on operations, delivery, and governance;
• Monitor service quality, incidents, problems, changes, releases, and service levels;
• Coordinate external vendors and partners, ensuring operational alignment and service continuity;
• Act as a bridge between business, operations, IT, architecture, security, and other stakeholders;
• Contribute actively to service transformation and evolution initiatives, especially those related to regulatory requirements, resilience, and technology modernization;
• Work across a full payments ecosystem, including Payment Gateway, Core Banking, SEPA platforms, API integrations, and monitoring tools;
• Ensure consistency between business requirements, technical implementation, and operational processes.

Requirements

• Senior experience in the management and operation of payment services within the banking sector;
• Practical experience applying project management methodologies;
• Strong knowledge of SEPA payments, namely SCT, SCT Inst, and SDD (Core and B2B), including rulebooks and applicable standards;
• Experience with Instant Payments (IPS), including implementation, maintenance, and integration with banking back-end systems;
• Solid understanding of the end-to-end Direct Debit lifecycle, including mandates, processing, rejects, returns, and reconciliation;
• Proven experience managing technical and functional integrations between banking systems such as Payment Gateway, CSM, clearing, and settlement;
• Good understanding of regulatory and compliance requirements, including Banco de Portugal, PSD2, open banking, and security rules for electronic payments;
• Experience in incident management and SLA monitoring in critical service environments;
• Familiarity with payment APIs and observability/monitoring tools such as Dynatrace and Kibana;
• Good command of Portuguese and English (minimum B1/B2).

Nice to Have

• Hands-on experience in demanding banking environments with high service criticality;
• Practical knowledge of ITIL/ITSM approaches;
• Ability to work across business, technical, and operational dimensions;
• Analytical mindset, autonomy, collaboration, and strong problem-solving skills.

We Offer

• Permanent contract;
• Opportunity to join a strategic and high-impact project in the payments area;
• Hybrid work model in Lisbon | 2 days per week on site;
• A challenging environment with strong cross-functional exposure and involvement in key service evolution initiatives.

About the Company

ISG Personalmanagement Portugal is a leading recruitment agency based in Portugal, dedicated to connecting top talent with leading companies. We offer a dynamic work environment and opportunities for professional growth.

If you are interested in this challenging position, we are looking forward to receiving your comprehensive application for ref.no. 110,227 preferably through our ISG career portal or via email at: [email protected].

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