Payments Specialist (New Graduate) – AmTrav

About the Position

Payments Specialist (New Graduate) – AmTrav

Join Perk's AmTrav as a Payments Specialist (New Graduate) for a remote role in Chicago, focusing on resolving travel payment issues.

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

Responsibilities

• Make a high volume of outbound calls to hotels and travel vendors on behalf of our travelers.
• Contact hotels to obtain folios, receipts, and other required documentation.
• Follow up with travelers and travel administrators to collect updated payment information when needed.
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
• Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

Requirements

• Previous travel industry experience is a plus, but not required-we're happy to train the right candidate.
• Spanish-language proficiency is a bonus but not required.
• Excellent written and verbal communication skills, with a strong ability to listen, empathize, and build rapport.
• Comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development.
• Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
• Proficient with Windows-based applications and comfortable working on a computer for extended periods.
• A positive, professional, and customer-focused attitude when interacting with both travelers and colleagues.
• Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.

We Offer

• Competitive compensation and equity ownership in Perk
• Generous allocation of 20 vacation days and 12 public holidays
• Flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
• Comprehensive benefit plans covering dental, vision, and Wellhub’s gym subscription from your start date
• Life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
• 401(k) plan with company matching contributions
• Partner discounts on pet insurance
• Fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones through Spring Health
• 12-16 weeks’ paid parental leave
• 16 paid hours per year to spend volunteering for your dearest charitable causes
• Up to 20 "Work from Anywhere" days per year
• Four-week, fully paid sabbatical after 5 years

Compensation

Compensation for this role is a combination of hourly and stock options. The anticipated hourly wage is between $20-$22 per hour. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

Shift Looking to Fill

• Monday-Friday 12pm-9pm CST OFF: Saturday/Sunday.

Training Schedule

• Monday-Friday 8am-4:30pm CST for 4 weeks (HYBRID in the Chicago office)

About the Company

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk.com, and we will confirm whether it is legitimate.

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